Neema Mwakibete
@neemamwakibete
I support banking customers, operations, reconciliations, and digital banking services at Tanzania Commercial Bank.
TanzaniaWhat I'm looking for
At Tanzania Commercial Bank, I support customers with enquiries, complaints, account issues, banking solutions, and digital banking services.
I've worked across banking operations as a Customer Service Officer and Bank Teller, handling deposits, cheque transactions, foreign exchange, cash balancing, bank reconciliations, and suspicious transaction reporting.
Earlier, I supported accounts and finance work at Tanzania Public Service College and helped MSMEs access the Bizfundi digital platform through International Executive Service Corps.
I hold a BSc in Economics in Economic Policy and Planning from Mzumbe University and bring experience in research, monitoring and evaluation, budgeting, SPSS, STATA, and report writing.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Tanzania Commercial Bank
Sep 2021 - Present (5 years)
Provide professional and efficient customer service by handling customer enquiries, requests, complaints, and account-related issues. Build and maintain strong customer relationships and promote banking products and services.
Banking Operations Officer
Tanzania Commercial Bank
Sep 2019 - Present (7 years)
Provide professional and efficient customer service by handling customer enquiries, requests, complaints, and account-related issues. Build and maintain strong customer relationships and promote banking products and services.
Bank Teller
Tanzania Commercial Bank
Sep 2019 - Aug 2021 (1 year 11 months)
Coordinate counter activities, verify teller proofs, handle cash and cheque deposits, and process transactions. Balance teller cash daily and prepare bank reconciliation statements.
Intern
Tanzania Public Service College
Nov 2018 - Aug 2019 (9 months)
Carried out reconciliation, receipt posting, and balancing. Prepared invoices and provided customer support services.
Identified high potential MSMEs and informed them about the Bizfundi digital platform. Assisted MSMEs to register and monitored platform use.
Planning Officer (Intern)
Regional Commissioner's Office Mbeya
Jun 2017 - May 2018 (11 months)
Assisted in preparation of regional annual budget and data collection. Conducted data analysis using SPSS and STATA.
Conducted research on agricultural systems and food security. Collected data through interviews and focus groups, translated responses, and presented findings.
Volunteer
Raleigh International
Feb 2016 - May 2016 (3 months)
Conducted baseline surveys and built skills in water sanitation and hygiene. Participated in community infrastructure development and project monitoring.
Education
Degrees, certifications, and relevant coursework
Mzumbe University
Bachelor of Science, Economics
2012 - 2015
Bachelor of Science in Economics with a focus on Economic Policy and Planning.
Makambako Secondary School
Advanced Certificate of Secondary Education, General Studies
2010 - 2012
Advanced Certificate of Secondary Education Examination (ACSEE).
Uyole Secondary School
Certificate of Secondary Education, General Studies
2006 - 2009
Certificate of Secondary Education Examination (CSEE).
Institute of Accountancy Arusha
Customer Service Training, Customer Service
Completed formal Customer Service Training.
Tanzania Commercial Bank
CRM Training, Customer Relationship Management
Completed CRM training.
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Salary expectations
Job categories
Skills
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