Looking for a job

Christina Gunter-Atkinson

@christinagunter-atki

Message

I resolve billing, technical, and order issues across high-volume customer support channels.

United States

Message

What I'm looking for

I'm looking to bring my customer service, billing, order entry, and technical support experience to a U.S. employer where I can resolve customer issues, learn new systems, and improve customer satisfaction.

I've supported customers at VPL BPO, Recipe Unlimited, IBEX Global, and Fusion BPO across billing, order entry, technical support, collections, and remote service environments.

At VPL BPO, I resolved billing concerns with a 98% first-contact success rate, documented interactions in ticketing systems, updated customer accounts, and supported loyalty through tailored promotions. At Recipe Unlimited, I accurately entered and verified order, pricing, sales, and promotional information for timely fulfillment.

I'm known for active listening, clear communication, careful handling of confidential information, and resolving customer concerns professionally across phone, email, chat, and remote support channels.

Experience

Work history, roles, and key accomplishments

Order Entry – Part Time

Recipe Unlimited

Dec 2023 - Jan 2025 (1 year 1 month)

Entered and verified customer order information, including names, addresses, and item details, into a centralized database to support accurate fulfillment.

Order Entry Data Entry Attention To Detail Database Management

Customer Support & Billing Associate

VPL BPO

Sep 2023 - Jan 2025 (1 year 4 months)

Provided remote customer support, resolved billing concerns with a 98% first-contact success rate, and documented interactions in the ticketing system.

Customer Service Remote Support Ticketing Systems Billing Documentation

Technical Support Agent / Customer Service

IBEX Global

Jan 2020 - Aug 2023 (3 years 7 months)

Guided customers through troubleshooting steps, identified root causes of issues, and provided product knowledge to improve customer confidence.

Technical Support Troubleshooting Active Listening Customer Service Upselling Documentation

Collection Agent / Customer Service Agent

Fusion BPO

Sep 2012 - Jul 2020 (7 years 10 months)

Handled customer calls regarding payments and account balances, processed payments, and maintained confidentiality of sensitive account information.

Collections Customer Service Payment Processing Account Management Confidentiality Research

Education

Degrees, certifications, and relevant coursework

Heart Trust

Diploma, Customer Service

Completed a diploma in Customer Service Representative, covering Levels 1, 2, and 3.

Global Institute of Certified Specialist

Certificate, Allied Health Care

Earned a certificate in Allied Health Care, covering Levels 1, 2, and 3.

Edith Dalton James High School

High School Diploma, General Studies

Completed high school diploma with CXC subjects including English A, English B, Mathematics, Principles of Business, Principles of Accounts, Information Technology, and Social Studies.