Looking for a job

JB Graves

@jbgraves

Reliable customer service & admin support specialist dedicated to clear communication, efficient problem-solving, and quality remote work

United States

Message

What I'm looking for

I am looking for a fully remote customer service or entry-level administrative position with a stable, supportive team. I value clear communication, flexible scheduling, and opportunities to deliver reliable, high-quality support to clients while growing my operational skills.

I am a customer service and administrative support specialist with experience managing client inquiries, resolving issues efficiently, and providing clear, professional communication. Adaptable and detail-oriented, I thrive in remote environments where I can streamline operations, support team goals, and deliver exceptional experiences for customers. I am eager to bring my strong work ethic and focus to dynamic teams offering work-from-home opportunities in customer care, client support, or entry-level administration.

Experience

Work history, roles, and key accomplishments

Current

Independent Contractor / Remote Specialist

Current

Independent Contractor

Jan 2024 - Present (2 years 8 months)

Managed high-volume customer inquiries, incoming calls, and live chat support, maintaining strong resolution rates and customer satisfaction. Troubleshot technical system issues, software navigation, and account configurations for remote tools and platform access.

Customer Support Troubleshooting Live Chat Data Entry Remote Tools Account Configuration Communication Skills