Antifath Atiba
@antifathatiba
I resolve customer account and billing issues across phone, email, and chat.
United StatesWhat I'm looking for
At ABC Solutions, I respond to 50+ customer inquiries each day across phone, email, and chat while maintaining a 95% satisfaction rating. I troubleshoot account and billing issues, document and escalate technical problems, and train new hires on customer service procedures and online systems.
I also supported office operations and client communications in an administrative assistant role, including scheduling, emails, and inquiries. I bring strong communication, conflict-resolution, CRM, and remote-work skills, with a reliable home office and flexibility for evenings and weekends.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ABC Solutions
Jan 2024 - Present (2 years 7 months)
Respond to 50+ customer inquiries daily via phone, email, and chat, maintaining a 95% satisfaction rating. Assisted customers with troubleshooting account and billing issues, documented and escalated technical problems, and trained new hires on procedures.
Administrative Assistant
Food & Beverage
Dec 2023 - Present (2 years 8 months)
Supported daily office operations and customer communications. Assisted in scheduling, emails, and client inquiries, and provided administrative support to improve workflow and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
HECM Porto Novo
High School Diploma, General Studies
Completed high school education at HECM Porto Novo.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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