Christian Paul Gloria

I am an IT support specialist with seven years of experience delivering Tier 1 and Tier 2 support, managing Active Directory, and maintaining SQL and NoSQL databases to ensure high availability and data integrity. I have a proven record of meeting SLAs—resolving 95% of tickets within required timeframes—imaging and configuring hardware monthly, and supporting 100+ end users across departments.

I combine strong troubleshooting and data-analysis skills—using SQL and visualization—to drive a 10% increase in operational efficiency and support data governance and privacy compliance initiatives. I thrive under pressure, prioritize service continuity, and am committed to enabling seamless user experiences and organizational success through effective IT solutions.