Open to opportunities

Jason Cabahug

@jasoncabahug

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IT Specialist with extensive experience in technical support and networking.

Philippines

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What I'm looking for

I seek a collaborative environment that values innovation and offers opportunities for growth.

As an IT Specialist with a strong background in technical support and network management, I have dedicated my career to ensuring seamless IT operations across various organizations. My experience spans from providing end-user support to managing complex network configurations, demonstrating my ability to adapt and thrive in dynamic environments.

Throughout my career, I have successfully contributed to multiple projects, including implementing information security policies and managing server environments. My technical expertise includes proficiency in various ticketing systems, cloud services, and network troubleshooting. I am passionate about leveraging technology to enhance operational efficiency and support organizational goals.

Experience

Work history, roles, and key accomplishments

IT Service Desk/Product Coordinator

Monster Group

May 2023 - Present (2 years 1 month)

Managed user provisioning, onboarding, and offboarding for company tools, providing technical support through floor-walking and remote assistance. Administered 8x8 softphone, Windows Server 2016, and company network infrastructure.

User Provisioning Technical Support Windows Server DNS DHCP TCP IP Zoho Ticketing System Access Control Information Security Patch Management Confluence Google Workspace Mikrotik Router CRM Administration Gong Mikrotik Routers

IT Specialist

Fair Trade Outsourcing

Jan 2023 - Present (2 years 5 months)

Supported various departments by rerouting connections to different ISPs and performed software/hardware troubleshooting and installations. Conducted floor walk support for physical troubleshooting and network monitoring.

Structured Cabling DNS TCP IP DHCP JUNO SRX 550 Firewall JUNO EX 4200 Switch Active Directory Azure Cloud Freshservice Zendesk Desktop Support

Sales Support Specialist

YourMembership Limited Corp.

Mar 2016 - Present (9 years 3 months)

Supported Career Center and Lead Generation campaigns, collaborating with the IT Sales team. Utilized Jira and Zendesk for ticketing system management.

Jira Zendesk Sales Support Lead Generation Ticketing Systems

IT Staff/Personnel

NONESCOST

Oct 2015 - Present (9 years 8 months)

Provided computer laboratory support and maintenance within the IT Department, covering networking, hardware, software, and Active Directory management. Assisted senior IT staff and the ICT Director in daily operations.

Active Directory

Education

Degrees, certifications, and relevant coursework

Northern Negros State College of Science and Technology

Bachelor of Science, Information Technology

Completed a Bachelor of Science in Information Technology. The curriculum covered various aspects of IT, preparing for roles in network administration, hardware, and software support.

Cebu Institute of Technology - University

Training Certificate, Flash Animation and Game Development

Participated in a training program focused on Flash Animation and Game Development. Gained skills in creating interactive animations and game design principles.

West Visayas State University

Presenter, Computer Fundamentals

Presented a Capstone project on an Android-based e-learning system for computer fundamentals. This involved developing and demonstrating an educational application.

Northern Negros State College of Science and Technology

Training Certificate, Google Apps for Education

Attended a training seminar on Google Apps End-User and Application for Education. Focused on utilizing Google's suite of tools for educational purposes.

Northern Negros State College of Science and Technology

Training Certificate, Linux Network Administration

Completed training in Linux Network Administration. The program covered essential skills for managing and maintaining Linux-based networks and systems.