JESSA ZAENS
@jessazaens
IT Specialist delivering fast troubleshooting and end-user support through technical excellence.
ZimbabweWhat I'm looking for
I’m a detail-oriented, tech-savvy IT Specialist with experience in technical support, troubleshooting, and system administration. I diagnose hardware and software issues, manage IT infrastructure, and provide excellent end-user support.
From helpdesk support for hardware, software, and network-related issues to assisting users via chat and remote desktop tools, I focus on fast and efficient issue resolution. I install, configure, and maintain operating systems and office IT equipment, manage Active Directory tasks, and document troubleshooting steps to improve the knowledge base and user experience.
Experience
Work history, roles, and key accomplishments
IT Specialist
Quantrics Inc.
Jan 2022 - Present (4 years 5 months)
Provided helpdesk support for hardware, software, and network issues, assisting users via phone, chat, and remote desktop tools. Installed and maintained operating systems and office IT equipment, and managed Active Directory tasks such as user provisioning and password resets.
Technical Support Representative
Quantrics Inc.
Jan 2021 - Jan 2022 (1 year)
Diagnosed and resolved hardware, software, and network-related issues for end-users using phone, email, and remote desktop applications. Guided step-by-step troubleshooting and escalated complex cases to Tier 2/Tier 3 support when needed.
Customer Service Representative
PLDT Enterprise
Jan 2020 - Jan 2021 (1 year)
Responded to customer inquiries via phone, email, and chat, diagnosing and resolving hardware, software, and network issues. Provided account login and access management support and escalated complex problems to Tier 2/Tier 3 teams.
Education
Degrees, certifications, and relevant coursework
Ateneo de Naga University
Bachelor of Science in Information Systems, Information Systems
2014 - 2020
Earned a Bachelor of Science in Information Systems at Ateneo de Naga University from 2014 to 2020.
Camarines Sur National Highschool
High School Diploma
2010 - 2014
Completed high school education at Camarines Sur National Highschool from 2010 to 2014.
Availability
Location
ZimbabweAuthorized to work in
PhilippinesSalary expectations
Job categories
Skills
Interested in hiring JESSA?
You can contact JESSA and 90k+ other talented remote workers on Himalayas.
Message JESSAFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
