Open to opportunities

J-R Banaag

@jrbanaag

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Highly motivated IT support engineer with 5 years of experience.

Zimbabwe

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What I'm looking for

I am looking for a long-term and stable role that offers opportunities for growth, a collaborative culture, and the chance to work on innovative projects.

I am a highly motivated IT Support Engineer with over 5 years of experience in troubleshooting, data management, and end-user support. My strong work ethic and adaptability have allowed me to excel in various roles, from managing IT equipment to providing exceptional customer service. I thrive in environments that challenge my skills and push me to learn new technologies.

Throughout my career, I have been recognized as a top performer, particularly in my recent role as a Backend Support Specialist at ASTICOM Technology Inc., where I successfully managed L2 troubleshooting and data analysis tasks. My ability to work independently and collaboratively has enabled me to contribute effectively to team goals while ensuring high-quality service delivery.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

AVIANTA IT Solutions Inc.

Aug 2024 - Present (11 months)

Currently, I am installing, configuring, and maintaining IT equipment such as workstations, CCTV, printers, servers, and peripherals. I also analyze technical issues, document solutions, and provide detailed instructions to employees and customers.

Configuration Management Technical Documentation Customer Support

Backend Support Specialist

ASTICOM Technology Inc.

May 2021 - Oct 2023 (2 years 5 months)

I performed L2 troubleshooting and reconfiguration of internet and telephone services to resolve real-time errors. I also managed tickets in Zendesk/Jira, updated information from CRM tools, and migrated data to Google Sheets.

L2 Zendesk Jira CRM Data Migration Google Sheets Data Analysis

IT Support

Wavelock Philippines Int'l. Inc.

Feb 2020 - May 2021 (1 year 3 months)

I troubleshooted hardware, software, and network issues to enhance system reliability and minimize downtime. I also implemented security protocols, antivirus software, firewalls, and virtual machines.

Security Protocols Anti Virus Software Firewalls Virtualization IT Asset Management

Customer Service Representative – Virgin Media UK

Sitel Philippines

Jun 2018 - Apr 2019 (10 months)

I addressed customer concerns, ensuring satisfaction and quickly resolving issues to maintain high-quality service. My role focused on delivering excellent customer support for Virgin Media UK.

Customer Service Customer Satisfaction Communication Skills Call Center Operations

IT Technical Support

National Reintegration Center for OFWs

Sep 2017 - Mar 2018 (6 months)

I was responsible for resolving internet and network connection issues. Additionally, I managed the backup and restoration of the organization's website.

Backup Website Restoration Technical Support

Education

Degrees, certifications, and relevant coursework

Pamantasan ng Lungsod ng Valenzuela

Bachelor of Science, Information Technology

Activities and societies: PC Assembly & Disassembly 2015 & 2016

Completed a comprehensive curriculum in Information Technology, gaining foundational knowledge in various IT domains. Participated in practical activities such as PC assembly and disassembly.

Datamex Institute of Computer Technology

Associate in Computer Technology, Computer Technology

Activities and societies: TESDA Certificate (Part of Curriculum): National Certificate II in Computer Hardware Servicing

Acquired fundamental skills in computer technology, including hardware servicing. Obtained a TESDA National Certificate II in Computer Hardware Servicing as part of the curriculum.