Romkar Manzano
@romkarmanzano
I streamline IT support workflows and resolve complex technical issues across enterprise platforms.
PhilippinesWhat I'm looking for
I've supported enterprise users and customer operations across Infosys BPM, TELUS, Teleperformance, and Inspiro Relia, resolving issues that keep business systems and services running.
At Infosys BPM, I support Chipotle and Northwestern Mutual users with logins, applications, hardware, network, software, Windows, and Mac troubleshooting. I manage tickets, address outages, and escalate issues to vendors when needed.
At TELUS, I provided technical and administrative support for Google Workspace, including mail issues, domain configurations, data migrations, access control, and Google Apps troubleshooting. I also handled escalated Tier 2 cases for Samsung UK GCIC, using remote support and vendor triage to resolve recurring digital appliance issues within SLA.
I'm focused on end-to-end service lifecycle management under ITIL 4, improving ticket workflows, and delivering timely support through ServiceNow, Zendesk, Active Directory, and Google Workspace.
Experience
Work history, roles, and key accomplishments
IT Service Desk
Infosys BPM
Jan 2020 - Present (6 years 8 months)
Provided IT support for retail and financial accounts, troubleshooting hardware, network, and software issues. Managed tickets, resolved outages, and escalated to vendors as needed.
Education
Degrees, certifications, and relevant coursework
University of Makati
Bachelor of Science, Construction Engineering Technology
2014 - 2020
Pursued a BS in Construction Engineering Technology, gaining foundational knowledge in engineering principles and construction management.
Higher School of UMak
High School Diploma, Civil Engineering Technology
2012 - 2014
Completed secondary education with a focus on Civil Engineering Technology, preparing for further studies in engineering.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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