Maria Theresa Orpiada
@mariatheresaorpiada
IT support specialist delivering secure, reliable MSP and enterprise solutions.
PhilippinesWhat I'm looking for
I am an IT support professional with over 10 years' experience delivering technical support, MSP management, and system administration across regional and global environments. I specialize in O365, Active Directory, MSP tooling, backup and recovery, and cybersecurity, with a track record of improving processes, documentation, and incident response.
I have supported enterprise and MSP clients, led deployments and onboarding, and contributed to knowledge base and workflow optimizations that reduced resolution times. I thrive in fast-paced teams, bridging user experience and technical partners to implement secure, user-focused solutions.
Experience
Work history, roles, and key accomplishments
NEInvestigated and categorized user technology experiences, triaged bugs and incidents, and maintained knowledge base documentation to improve self-service and reduce repeat contacts.
Regional IT Support Engineer
Getz Healthcare
Aug 2024 - Dec 2024 (4 months)
Delivered APAC regional IT support including onboarding/offboarding, system setup, proactive monitoring, and software deployments, reducing downtime and improving user readiness.
IT Support Engineer
Diane Pendle Inc.
Aug 2023 - Mar 2024 (7 months)
Provided end-to-end MSP support including O365 administration, firewall management, and cloud backup monitoring while optimizing ticket workflows and documentation for faster resolutions.
IT Support Engineer
Techno Global Team
Sep 2021 - May 2023 (1 year 8 months)
Managed client environments including Active Directory and O365, maintained security and backup systems, and improved knowledge base and firewall configurations to support reliable operations.
Associate IT Support Engineer
Atos Syntel
Sep 2017 - Sep 2021 (4 years)
Provided application and infrastructure support, prioritized and managed P1/P2 incidents, and served as subject-matter resource during lead absences to maintain service continuity.
CSDelivered frontline technical support, managed incidents and account administration, and supported enterprise email and applications to ensure timely issue resolution.
Education
Degrees, certifications, and relevant coursework
AUAMA Computer University
Associate, Computer Systems & Network Technician
2001 -
Completed an Associate program in Computer Systems and Network Technician focused on systems administration and networking fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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