Jake Warren Sasuya

Processed and verified approximately 15 Title and Escrow files per day at 95% accuracy, delivering on time and within client KRAs. Encoded and validated client property records and international bank details in the FAST application.

Monitored and resolved approximately 200 IT tickets per week in ManageEngine ServiceDesk Plus, meeting SLA response and resolution targets. Triaged Active Directory-related tickets and escalated them to onsite resolvers with complete details.

Diagnosed and resolved hardware, software, and network issues, handling approximately 150 Freshdesk tickets per week and prioritizing by urgency and SLA. Configured and maintained networked systems, including hardware, system software, and applications.

Assisted with hardware and software troubleshooting across internal departments. Supported network maintenance and user account management, and provided first-line technical support to office staff.

Bachelor of Science in Computer Engineering degree from the International Electronics and Technical Institute, completed in 2024.

Earned verified digital badges in Networking Basics, Networking Essentials, and Networking Devices and Initial Configuration.

National Certificate II (NC II) in Computer Systems Servicing.

Training in Microsoft Office: Word, Excel, and PowerPoint.

Training certificates in SUSE Linux Enterprise Server 10 and SAP ERP Business Process Integration.