At 23rd Group, I grew the Morgan Stanley account to more than double its monthly work-order volume and maintained a 32% average gross profit margin through vendor negotiation and cost management. I was promoted from Account Manager to Project Manager for meeting KPIs, client service goals, and performance expectations.
I manage 50+ concurrent service work orders and capital improvement projects across multiple locations, coordinating technicians, vendors, and subcontractors nationwide. I keep clients informed, resolve service issues and emergency repairs, and balance scope, budgets, timelines, and priorities from initiation through completion.
