Christian Castro

CC

Open to opportunities

Christian Castro

@christiancastro1

I resolve internet and account issues across phone, chat, and email while maintaining high SLA compliance.

What I'm looking for

I'm looking for a role where I can resolve customer and technical issues, manage data accurately, improve support processes, and contribute to digital marketing or SEO initiatives.

I handle inbound calls, live chat, and email support for internet, account, and service concerns, resolving connectivity, login, and outage issues.

I manage 50+ tickets daily while maintaining 95%+ SLA compliance, escalating complex cases and following through to resolution. I also create knowledge base articles and support documentation.

My background also includes data mining, data entry, and digital marketing, including SEO, keyword research, analytics reporting, and content creation.

Experience

Work history, roles, and key accomplishments

UN

Technical Support Representative

Unknown

Handled inbound calls, live chat, and email inquiries related to internet, account, and service concerns. Diagnosed and resolved technical issues including connectivity, login problems, and service outages.

Inbound Support Live Chat Email Support Troubleshooting Ticket Management SLA Compliance CRM Salesforce Knowledge Base

BI

Production Operator

Brother Industries Philippines Inc.

Operated and monitored production machines to ensure efficient and quality output. Followed standard operating procedures and safety guidelines at all times.

Machine Operation Quality Checks Safety Compliance Teamwork

SI

Data Mining Specialist

Survey Monster Inc.

Conducted data mining and research to identify potential candidates and business opportunities. Collected, validated, and organized large volumes of data with 98% accuracy.

Data Mining Data Research Data Validation Data organization Data Cleaning Reporting Market Intelligence

UN

Digital Marketing Specialist

Unknown

Developed and implemented digital marketing campaigns across multiple platforms. Conducted keyword research and implemented SEO best practices.

Digital Marketing SEO Keyword Research Content Creation Social Media Email Marketing Analytics Google Analytics

UN

Data Entry Specialist

Unknown

Processed and maintained large volumes of records with 99% accuracy. Verified and updated data regularly to ensure integrity and completeness.

Data Entry Data Verification Data Integrity Excel Google Sheets Confidentiality Data Backup

Education

Degrees, certifications, and relevant coursework

CU

Centro Escolar University

Bachelor of Science in Business Administration, Marketing Management

Bachelor of Science in Business Administration with a major in Marketing Management.

AA

ACLCTC College of Apalit

Associate in Computer Technology, Computer Technology

Associate in Computer Technology from ACLCTC College of Apalit.

BS

Bro. Andrew Gonzalez Technical High School

High School Diploma, General

High school education from Bro. Andrew Gonzalez Technical High School.

CS

Cansinala Elementary School

Elementary Diploma, General

Elementary education from Cansinala Elementary School.

TE

TESDA

Bread and Pastry Production NC II, Bread and Pastry Production

Certification in Bread and Pastry Production NC II.

TE

TESDA

Bartending NC II, Bartending

Certification in Bartending NC II.

TE

TESDA

Shielded Metal Arc Welding (SMAW) NC II, Shielded Metal Arc Welding

Certification in Shielded Metal Arc Welding (SMAW) NC II.

Tech stack

Software and tools used professionally

Salesforce

Google Docs

Gmail

Google Analytics

Slack

Microsoft Teams

Google Workspace

Gemini

WordPress

Google Sheets

Microsoft Excel

Canva

ChatGPT

Microsoft Word

Microsoft PowerPoint

Interested in hiring Christian?

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