Open to opportunities

Ricky Satulan

@rickysatulan

Message

I am a customer support specialist experienced in technical chat, email support, and content moderation.

Philippines

Message

What I'm looking for

I'm seeking a customer/technical support role where I can apply chat and email expertise, contribute to QA, follow compliance, and grow into greater responsibility.

I am a dedicated customer and technical support professional with hands-on experience in live technical chat (Feb 2023–Apr 2025), email support (Oct 2021–Mar 2022), and video content moderation (Aug 2020–Feb 2021). I have also led quality assurance efforts and performed operational roles such as timekeeping and equipment operation, which sharpened my attention to detail and compliance adherence.

I consistently complete assigned tasks to company standards and follow compliance guidelines, and I bring a practical, service-oriented approach to every role. I am looking to apply my support, QA, and operational experience in a stable position where I can contribute reliably and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Time Keeper

R-Star

Apr 2012 - Jun 2012 (2 months)

Managed timekeeping and attendance for subcontracted staff, maintained accurate records and supported payroll processing to ensure compliance with schedules.

Payroll MS Excel Compliance Data Entry