Open to opportunities

Christian Biondo

@christianbiondo

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Customer service professional turning consultative sales into happier customers remotely.

United States

Message

What I'm looking for

I’m looking for a remote customer service role where I can combine phone support, needs assessment, and consultative recommendations to resolve issues fast. I want a team that values training, accountability, and earning customer satisfaction every day.

I’m a customer-focused service professional with five years in fast-paced, client-facing roles. I’m known for being the top performer in my district for the highest sales and the most perfect customer satisfaction surveys. Every shift, I greet clients, answer phones, listen to needs, recommend the right solutions, and resolve issues so every person leaves happy.

I’ve been promoted into an assistant manager role where I led and trained a team, stepped in as acting manager, and helped drive consistent performance. Now I’m bringing that service-first mindset into a remote customer service career, pairing clear communication and needs assessment with consultative recommendations, accurate payment processing, and steady operational discipline.

Experience

Work history, roles, and key accomplishments

Current

Lead Technician & Service Writer

Current

Take 5 Oil Change

Jan 2025 - Present (1 year 6 months)

Serves as the first point of contact for clients, guiding them through service options and handling phone interactions. Writes up services, assesses vehicle needs, recommends solutions, and processes payments while maintaining high customer satisfaction.

Customer Service Client Relations Needs Assessment Issue Resolution Customer Retention Customer Satisfaction Active Listening Upselling Payment Processing Service Writing

Automotive Technician

Tires Plus

Jan 2024 - Jan 2025 (1 year)

Delivered scheduled maintenance and inspections while keeping customers informed about work and recommendations. Focused on communicating service needs clearly to support customer confidence.

Customer Communications Inspections Recommendations Issue Resolution Customer Satisfaction

Assistant Store Manager

Take 5 Oil Change

Jan 2022 - Jan 2024 (2 years)

Promoted into shop leadership and recognized as a top district performer for highest sales and perfect customer satisfaction surveys. Ran the floor as acting manager, interviewed and hired staff, built schedules, trained team members, managed inventory, and handled opening/closing and daily payment processing.