Open to opportunities

Tiffany User

@tiffanyuser2

Message

Dedicated customer service professional with strong conflict resolution skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I'm a dedicated and driven individual who strives to excel at every task presented to me. My past coworkers have often noted that no job has ever seemed too daunting for me to tackle. I maintain a level head even in stressful situations, which allows me to provide exceptional customer service and support.

Throughout my career, I have gained valuable experience in various roles, including IT customer support and security. My ability to communicate effectively and resolve conflicts has been instrumental in my success. I take pride in my adaptability and flexibility, which enable me to thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Package Handler

Current

UPS

Jul 2024 - Present (1 year 1 month)

Constantly lifted, lowered, pushed, and pulled packages weighing up to 70lbs, while strictly adhering to all safety procedures. Loaded packages into aircraft containers using proper loading practices.

Package handling Package Handling Safety Procedures And Loading Physical Stamina Teamwork

IT Customer Support Representative

Charter Communications

Feb 2023 - Jun 2024 (1 year 4 months)

Assisted customers with internet and video repair, providing excellent customer service in a call center environment. Explained complex technical information clearly and de-escalated intense conversations effectively.

Customer Support Technical Support Conflict Resolution Communication Skills Call Center Operations

Security Officer

Semper Blue Pro Security

Jan 2020 - Mar 2020 (2 months)

Maintained a safe environment for patrons and businesses in an entertainment district. Defused tense situations including arguments and physical altercations, and patrolled surrounding areas.

Security Operations Conflict Resolution Patrol

Customer Service Representative

Circle K

Dec 2018 - Aug 2019 (8 months)

Provided excellent customer service to ensure customer return and loyalty. Maintained a clean and safe environment while adhering to all food, tobacco, and alcohol laws and regulations.

Customer Service Retail Operations Inventory Management Compliance

Parts Sales Manager

Autozone

Mar 2018 - Aug 2018 (5 months)

Provided excellent customer service with a strong understanding of automotive parts, maintaining a loyal customer base. Performed management duties including delegating work, safe handling, and opening/closing the store.

Customer Service Automotive Parts Sales Team Leadership Inventory Management

Retail Sales Specialist

O'reilly Auto Parts

Jun 2015 - Nov 2017 (2 years 5 months)

Provided excellent customer service and demonstrated a strong understanding of automotive parts, consistently meeting and exceeding sales goals. Maintained a loyal customer base and performed management duties such as delegating work and making judgment calls.

Customer Service Automotive Parts Sales Team Leadership Inventory Management

Education

Degrees, certifications, and relevant coursework

Liberty High School

High School Degree, General Studies

Grade: 3.5 GPA

Activities and societies: Founder as well as Editor and Chief of school newspaper, attended press conferences such as interviewing John Yarmuth. Peer mediator (conflict resolution). Writing mentor. School ambassador for the board of education. Organized volunteer group for Home of the Innocents.

Graduated with a 3.5 GPA. Founded and served as Editor-in-Chief of the school newspaper, attending press conferences and interviewing notable figures. Participated in various activities including peer mediation, writing mentorship, and acting as a school ambassador for the board of education. Organized a volunteer group for Home of the Innocents.