LUCIUS AMBURN

Guides customers through purchasing decisions with honest, pressure-free explanations. Maintains accurate records on orders and customer interactions, coordinating with internal teams and vendors to resolve time-sensitive issues.

Assisted customers with billing questions and concerns, de-escalating with patience and care. Processed warranty claims requiring accurate documentation and follow-through.

Built trusting relationships with customers, explaining service options without pressure. Led hiring, achieving a 5% turnover rate (top 5 out of 132 locations) and exceeded all sales goals while maintaining service quality.

Helped customers understand service recommendations and costs with honest, straightforward explanations.

Handled high volumes of inbound calls including payments, returns, and account issues, approaching difficult conversations with empathy and patience. Documented interactions accurately and met response-time and quality standards in a metrics-driven environment.

Delivered friendly service in a high-volume environment and exceeded sales targets.

Oversaw daily operations including scheduling, finances, and staff supervision, and handled hiring and onboarding.

Supervised employees and served as Manager on Duty, handling transactions, schedules, payroll, and inventory records.

Oversaw daily operations including scheduling, finances, and staff supervision, and handled hiring and onboarding.

Earned a GED from Albany Technical College in 2005.