Open to opportunities

Bruna Garcia

@brunagarcia1

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Experienced customer success leader with a focus on relationship building.

Brazil

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What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while adapting to the American job market.

With over four years of experience in B2B and B2C consultative sales, I have honed my skills in relationship building and customer success. My journey has taken me from managing a diverse portfolio of clients to leading a team of 15 at Easy Software S/A, where I implemented strategies that significantly reduced turnover and boosted conversion rates. My ability to foster customer loyalty and satisfaction has been a cornerstone of my professional ethos.

In my previous roles, I have demonstrated a strong aptitude for problem-solving and adaptability, particularly in fast-paced environments. My experience in SaaS companies has equipped me with the knowledge to conduct effective product demonstrations and develop tailored solutions for complex customer needs. I am passionate about leveraging data-driven insights to enhance customer experiences and drive product engagement.

Experience

Work history, roles, and key accomplishments

Personal Assistance

Family A.

May 2022 - Aug 2023 (1 year 3 months)

Provided daily schedule management and tailored care for children, ensuring all activities met specific needs. Developed strong interpersonal skills and maintained confidentiality while supporting customer satisfaction.

Customer Service Communication Multitasking Confidentiality

Head of Customer Success

Easy Software S/A

Jan 2020 - Jan 2022 (2 years)

Led a team of 15, implementing feedback loops that resulted in a 90% reduction in turnover and a 20% boost in conversion rates. Managed a 20,000-user portfolio and designed customer onboarding programs to enhance product engagement.

Team Leadership Account Management Customer Onboarding Data Analysis

Sales Development Specialist

Predify Tech S/A

May 2019 - Oct 2019 (5 months)

Developed a lead qualification process that increased qualified leads by 30%. Conducted cold outreach and provided technical assistance through product demonstrations, achieving significant growth in lead conversion.

Lead Qualification Sales Outreach Product Demonstrations Customer Centric Approach Problem Solving

Sales B2C Specialist

Cia dos Vidros EPP

May 2015 - Aug 2018 (3 years 3 months)

Built lasting customer relationships through consultative selling and optimized business processes, reducing operational overhead by 30%. Analyzed sales data to provide insights for management.

Consultative Selling Relationship Building Business Process Management Sales Analytics Reporting

Education

Degrees, certifications, and relevant coursework

São Paulo State Technological Colleges - FATEC

Bachelor of Technology, Business Management

2015 - 2018

Bachelor of Technology in Business Management, focusing on various aspects of business operations, management strategies, and technological applications in business. Developed skills in relationship building, consultative selling, and business process optimization.