Open to opportunities

Christiana Elikplem Kugblenu

@christianaelikplemku

I improve customer experiences and office operations through responsive service, CRM support, and executive administration.

Ghana

Message

What I'm looking for

I'm looking for an opportunity to deliver exceptional service, build positive client and colleague relationships, and contribute to a supportive, efficient work environment.

I've supported customers at Jumia Ghana, where I improved customer satisfaction by 30%, reduced average response time by 40%, and increased sales revenue by 25% through effective upselling.

At Clozar Africa & VTMONEY, I manage front-desk operations and provide executive support, coordinating calendars, meetings, correspondence, visitor management, travel, records, and onboarding logistics. I handle confidential information professionally while helping maintain efficient daily operations.

My background also includes office administration, sales management, and teaching assistance. I bring strong customer relations, CRM, conflict resolution, active listening, and process-improvement skills to create supportive experiences for clients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Front Desk and Administrative Assistant

Current

Clozar Africa & VTMONEY

Jan 2026 - Present (7 months)

Serve as the first point of contact, managing front-desk operations, visitor management, communication routing, and administrative support. Also act as Personal Assistant to the CEO, handling calendar management, correspondence, and confidential information.

Microsoft Office Multitasking Call management Data Entry CRM Platforms Conflict Resolution Active Listening Process Improvement Multichannel Support Client Relations Customer Retention Performance Metrics CRM Software Ticketing Systems

Customer Service Agent

Jumia Ghana

Jun 2019 - Dec 2026 (7 years 6 months)

Delivered exceptional service, boosting customer satisfaction by 30% and reducing average response time by 40%. Trained new agents, up-sold products increasing sales revenue by 25%, and utilized CRM tools to track interactions.

Customer Service CRM Tools Upselling Training Problem Solving Multitasking Data Entry

Teaching Assistant

Ga East Municipal

Sep 2017 - Aug 2018 (11 months)

Facilitated engaging lessons, developed tailored learning materials, provided one-on-one support, and collaborated with teachers to create dynamic lesson plans.

Teaching Lesson Planning Student Support Technology Integration

Office Administrator and Sales Manager

Furniture City

Sep 2013 - Jan 2018 (4 years 4 months)

Streamlined office operations, managed client relationships, implemented a new CRM system, trained and mentored staff, and developed sales presentations that closed deals.

Office Administration Sales Management CRM Implementation Client Relations Sales Presentations