AW
Open to opportunities

Annie Wallace

@anniewallace

Customer Success Leader with expertise in B2B SaaS.

New Zealand

What I'm looking for

I am seeking a role that fosters collaboration, values customer insights, and offers opportunities for professional growth.

I am a dedicated Customer Success Leader with three years of experience in B2B SaaS and six years in client-facing commercial roles. I have successfully managed a £1.2M ARR across over 50 accounts, achieving an impressive 102% Net Revenue Retention (NRR). My focus has been on implementing scalable onboarding and renewal strategies that enhance customer satisfaction and drive business growth.

Throughout my career, I have honed my skills in process optimization and Customer Relationship Management. I take pride in building high-performing teams and leveraging customer insights to drive product innovation. My experience includes leading a team of Customer Success Managers at Vamoos, where we exceeded targets and achieved a 75 NPS. I am passionate about delivering exceptional client outcomes and continuously improving processes to maximize efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CS

Colyton Grammar School

A-Levels, Mathematics, English Literature, Chemistry

Grade: A-Levels: A*AAB; AS-Level French: B; GCSEs: 10 x A*

Studied 4 A-Levels in Maths, Further Maths, English Literature, and Chemistry, achieving grades A*AAB. Also completed an AS-Level in French with a grade B. Achieved 10 A* grades in GCSEs, demonstrating strong academic performance across various subjects.

University of Sussex logoUS

University of Sussex

Bachelor of Arts (Hons), English Language and Linguistics

Grade: Upper second class honours with a first-class dissertation (2:1)

Completed a Bachelor of Arts (Hons) in English Language and Linguistics, achieving an upper second class honours with a first-class dissertation. The program included a proficiency in Spanish, enhancing linguistic and cultural understanding.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Annie Wallace - Head of Customer Success - Vamoos | Himalayas