Seeking job to utilize project management and customer support expertise. Thrive in dynamic environments, driving success, collaborating, and making a positive impact. Strong leadership, passion for exceptional results. Eager to contribute to innovative, growth-oriented company.
CO
Looking for a job
Chris Ocloo
@chrisocloo
I am a customer obsessed service professional who values excellent client experience.
United StatesWhat I'm looking for
I am an exceptional Project Lead at HUMANITY'S TEAM with a proven track record in project management, contact center operations, and SAP FiCo and MM. With expertise in service-level agreements, communication, and IT service management, Chris excels at streamlining programs, optimizing customer support services, and leveraging insights to drive program uptake. His collaborative approach, coupled with his strong leadership skills, has consistently resulted in successful project outcomes, increased customer satisfaction, and improved business performance. Chris's exceptional skills make him an invaluable asset in roles such as project management, contact center management, and business process outsourcing.
Experience
HTCurrent
Project Lead
Humanity's Team
Dec 2017 - Present (6 years 5 months)
I provide operational reports on our product sales performance
Perform customer success management which include billing challenge and disputes
Manage the affiliates by getting over swipes and compute commissions after product sales is complete.
ST
Technical Support Supervisor
Supra Telecom
Jul 2003 - Jan 2010 (6 years 6 months)
Ensured prompt onboarding of new clients and fully advised them on basic troubleshooting to empower them.
Increased our first contact resolution by 12% to 83% by the end of 2003.
Appreciated attendance to 90% while limiting shrinkage to 4%. This aided in the delivery of unmatched customer service within the team and department.
Delivered 92% of Transfer of service orders on time,, Ensured 87% se
Tech stack
Learn about the tools and technologies that Chris likes to use.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Website
www.linkedin.com/in/epchoclPortfolio
www.linkedin.com/in/epchoclSalary expectations
75k-129k USD
Social media
Job categories
Skills
Customer SuccessProduct ManagementCustomer SupportProject ManagementData AnalysisCustomer ServiceUser TestingBusiness DevelopmentProduct StrategySaaS SalesB2B SalesProduct ManagerAccount ManagementExcelGoogle AnalyticsCRMCustomer ExperienceTableauSales OperationsSupportData LabelingGoogle SheetsPythonSalesBilling SupportBilling DisputesBilling OperationsBilling ManagementCustomer Support OperationsCustomer Support ManagementCustomer Success ManagementAffiliate MarketingAffiliate BusinessesAffiliateCustomer Success Operations
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