Chris OConnell
@chrisoconnell1
I build revenue operations, CRM, and analytics systems that improve forecast accuracy and growth.
United StatesWhat I'm looking for
I've led revenue operations for iQor, a $1B+ global BPO across 10+ countries, owning forecasting, pipeline visibility, executive reporting, and consistent metrics across Sales, Marketing, Finance, and Customer Success. My work improved forecast accuracy and pipeline visibility 20%, early-stage conversion 18%, cross-sell pipeline 20%, and reduced churn 28%.
Through Launch Group, I deliver CRM, GTM analytics, automation, and reporting for B2B technology and SaaS clients across 125+ implementations. I still build the dashboards, integrations, and automated reporting pipelines myself using Salesforce, HubSpot, SQL, Python, Claude Code, n8n, Zapier, Make, and custom APIs.
Experience
Work history, roles, and key accomplishments
Lead the regional chapter of HighLevel's Local Chapter program, hosting in-person sessions focused on enablement and best-practice sharing.
Principal Consultant, Revenue Operations
Launch Group LLC
Jan 2019 - Present (7 years 8 months)
Founder-led consultancy delivering CRM, revenue operations, and GTM analytics for B2B technology and SaaS clients. Owns revenue analytics and CRM operations across 125+ implementations, building automation and reporting tools to cut manual effort by 40%.
Global Director of Sales Operations
iQor
Jan 2013 - Aug 2024 (11 years 7 months)
Led Sales Operations for a $1B+ global organization, reporting to the Chief Sales Officer. Owned forecasting, pipeline visibility, and reporting cadence, improving forecast accuracy and pipeline visibility by 20% and reducing churn by 28%.
Built the organization's first opportunity-qualification and funnel-management system from scratch, then led the migration to Salesforce and governed a 300+ user environment. Developed bid pricing and commercial models for large pursuits and led a 140-person organization.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Revenue Operations (RevOps) Certified, Revenue Operations
Completed Revenue Operations (RevOps) certification.
HubSpot Academy
Sales Enablement Certified, Sales Enablement
Completed Sales Enablement certification.
Salesforce
Salesforce Administration Training, Salesforce Administration
Completed Salesforce Administration Training including ADM 101, ADM 102, and additional Trailhead tracks.
Salesloft Academy
Salesloft Certified Administrator, Salesloft Administration
Completed Salesloft Certified Administrator training.
Outreach University
Outreach Admin Specialist, Outreach Administration
Completed Outreach Admin Specialist training.
LinkedIn Learning
Azure AI Fundamentals, Conversational AI, RPA, Scrum, Artificial Intelligence
Completed courses in Azure AI Fundamentals, Conversational AI, RPA, and Scrum.
Miller Heiman
Strategic & Conceptual Selling, Forecasting, Large Account Management, Sales
Completed training in Strategic & Conceptual Selling, Forecasting, and Large Account Management.
Jabil University
Lean Green Belt, Balanced Scorecard, Net Promoter, Business
Completed training in Lean Green Belt, Balanced Scorecard, and Net Promoter.
Salesforce Trailhead
Salesforce Spiff (Incentive Compensation), Incentive Compensation
Completed Salesforce Spiff (Incentive Compensation) training.
St. Petersburg College
Coursework toward bachelor's, Engineering and Business Administration
Coursework toward a bachelor's degree in Engineering and Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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