Chok Yuan Kang

I am a Customer Success Manager with over 4 years of experience in the B2C SaaS industry, specializing in driving client retention and revenue growth. I have successfully managed a portfolio generating over $700K ARR, where I reduced churn by 30% and achieved an impressive 85% renewal rate across APAC markets. My expertise lies in building strong customer relationships, enhancing product adoption, and leading international teams to ensure client satisfaction.

Throughout my career, I have demonstrated a proven track record in managing customer success initiatives, including onboarding, churn prevention, and customer health scoring. I have effectively supervised a diverse team across multiple countries, improving team productivity by 20% through standardized processes. My strategic approach to account management has consistently delivered high customer satisfaction scores, with a focus on aligning product features with client goals to maximize value realization.