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Chloe User

@chloeuser4

Versatile Operations Manager with 7+ years in workflow optimization, team leadership, and client experience. Ready for global remote roles.

United Kingdom

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What I'm looking for

I’m looking for a hybrid/remote role where I can own customer experience and day-to-day operations, resolve issues calmly, and improve processes. I thrive in fast-paced environments with clear KPIs, collaboration, and room to strengthen client journeys.

I’m a versatile operations manager, hospitality general manager, and movement enthusiast with 7+ years of experience building and running boutique coastal spaces, studio environments, and guest-centric businesses across Southeast Asia and Europe. My career centers on turning complex operational systems into seamless, memorable guest and community experiences.

Key Career Highlights & Achievements:

Studio Operations Leadership: Managed end-to-end studio operations at Zen Studio, driving daily scheduling, client retention strategies, team management, and workflow optimization to deliver high-quality physical movement experiences.
Boutique Hospitality & Business Ownership: Co-owned and operated YAIY (a hostel and smoothie bar in Koh Rong, Cambodia), executing everything from brand launch and revenue strategy to daily guest relations.
General Management & Multi-Unit Operations: Led operations as General Manager at Beach House Guesthouse and Nest Beach Club in Cambodia, consistently raising service standards, driving team performance, and managing high-volume beachfront hospitality setups.
Global Adaptability: Experienced in navigating multi-cultural team dynamics, remote operations, and international relocations across Europe and Asia.

Interests & What Drives Me:

Active Living & Movement: Fitness, Pilates, running, and active living are core to my everyday life. I bring that same disciplined, high-energy approach to the teams and spaces I manage.
Boutique & Sustainable Spaces: I’m passionate about human-scale, community-driven hospitality - whether that’s a beachside retreat, an eco-lodge, or a wellness studio.
Process & Workflow Optimization: I love taking chaotic backend logistics and turning them into efficient, smooth processes that allow front-of-house hospitality to shine.

Currently open to remote and worldwide relocation roles in operations, studio management, and guest experience for forward-thinking brands in wellness, hospitality, and active lifestyle sectors.

Experience

Work history, roles, and key accomplishments

Studio Operations Manager

Zen Studio

Sep 2025 - Apr 2026 (7 months)

Managed day-to-day operations for a busy wellness business, including bookings, scheduling, customer communications, and service delivery. Coordinated a team of five staff, resolved high-volume customer enquiries across multiple channels, and improved booking and customer communication processes.

Operations Coordination Customer Support Booking Management Scheduling Stakeholder Management Complaint Resolution Process Improvement Team Coordination Microsoft Office Google Workspace Customer Relationship Management

Executive Support Assistant

Council for the Development of Cambodia

Sep 2023 - Feb 2024 (5 months)

Provided executive and administrative support to senior leadership in a fast-paced government organization. Managed complex calendars and confidential documentation, coordinated meetings with government agencies and international stakeholders, and produced reports and briefing documents.

Executive Support Calendar Management Stakeholder Management Report Writing Google Workspace Trello Meeting Coordination

General Manager

Beach House Guesthouse

Apr 2022 - Sep 2023 (1 year 5 months)

Managed daily business operations serving high volumes of international customers. Coordinated multi-channel bookings (Airbnb, Booking.com, WhatsApp, and direct enquiries), maintained customer response times under 30 minutes, and resolved complaints and operational issues.

Operations Coordination Customer Support Booking Management Complaint Resolution Stakeholder Management Customer Relationship Management

General Manager and Co-Owner

Nest Beach Club

Jul 2021 - Apr 2022 (9 months)

Served as General Manager and Co-Owner for a 100-bed hospitality venue, directing day-to-day operations and overseeing customer enquiries, bookings, complaints, refunds, and operational planning across communication channels. Managed recruitment, training, scheduling, and performance for a multidisciplinary team of 25 employees and 10 international volunteers, and coordinated large weekly events f

Operations Coordination Hospitality Operations Customer Support Booking Management Complaint Resolution Scheduling Team Management Recruitment Administration Training Stakeholder Management Refund Processing Event Logistics Process Improvement Customer Relationship Management

HR Administrator

Silva Care

Jan 2020 - Jul 2021 (1 year 6 months)

Provided HR administrative support for approximately 200 adult support staff working with learning disabilities. Managed end-to-end recruitment administration, maintained employee records and HR database systems, supported employee compliance documentation, and coordinated staff scheduling, timesheets, and leave management.

Recruitment Administration Employee records management HR Records And Databases Contract Administration Compliance Documentation Scheduling Timesheets Leave Management Excel Google Sheets Outlook Data Entry HR And Administration

Remote English Tutor

Cambly

Apr 2023 - Present (3 years 5 months)

Delivered over 300 remote English tutoring sessions with consistently excellent customer feedback. Managed scheduling across multiple time zones and built long-term relationships through personalised communication.

Customer Support Active Listening Problem Solving Communication Skills Customer Relationship Management