Open to opportunities

Chloe User

@chloeuser4

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Customer experience and operations professional delivering exceptional service and efficient client journeys.

United Kingdom

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What I'm looking for

I’m looking for a hybrid/remote role where I can own customer experience and day-to-day operations, resolve issues calmly, and improve processes. I thrive in fast-paced environments with clear KPIs, collaboration, and room to strengthen client journeys.

I’m a customer experience and operations professional with over six years’ experience delivering exceptional service, coordinating business operations, and building strong client relationships. I manage high volumes of customer enquiries, resolve complex issues, and coordinate multiple stakeholders while supporting senior leadership.

Across hospitality and wellness environments, I’ve owned day-to-day operations—overseeing bookings, scheduling, payments, customer communications, and service delivery. I take a continuous improvement approach, introducing smoother booking systems and clearer communication processes to improve customer retention and engagement.

I’m comfortable working across CRM systems and productivity tools, including Salesforce, Microsoft Excel, Google Workspace, Outlook, Trello, Sage, and booking platforms. I’ve also supported people-focused operations through HR administration for a workforce of approximately 200, and I delivered over 300 remote client sessions while maintaining consistently excellent customer feedback.

Experience

Work history, roles, and key accomplishments

Studio Operations Manager

Zen Studio

Sep 2025 - Apr 2026 (7 months)

Managed day-to-day operations for a busy wellness business, including bookings, scheduling, customer communications, and service delivery. Coordinated a team of five staff, resolved high-volume customer enquiries across multiple channels, and improved booking and customer communication processes.

Operations Coordination Customer Support Client Relationship Management Booking Management Scheduling Stakeholder Management Complaint Resolution Process Improvement Team Coordination Microsoft Office Google Workspace

Executive Support Assistant

Council for the Development of Cambodia

Sep 2023 - Feb 2024 (5 months)

Provided executive and administrative support to senior leadership in a fast-paced government organization. Managed complex calendars and confidential documentation, coordinated meetings with government agencies and international stakeholders, and produced reports and briefing documents.

Executive Support Calendar Management Stakeholder Management Report Writing Google Workspace Trello Meeting Coordination

General Manager

Beach House Guesthouse

Apr 2022 - Sep 2023 (1 year 5 months)

Managed daily business operations serving high volumes of international customers. Coordinated multi-channel bookings (Airbnb, Booking.com, WhatsApp, and direct enquiries), maintained customer response times under 30 minutes, and resolved complaints and operational issues.

Operations Coordination Customer Support Client Relationship Management Booking Management Complaint Resolution Stakeholder Management

General Manager and Co-Owner

Nest Beach Club

Jul 2021 - Apr 2022 (9 months)

Served as General Manager and Co-Owner for a 100-bed hospitality venue, directing day-to-day operations and overseeing customer enquiries, bookings, complaints, refunds, and operational planning across communication channels. Managed recruitment, training, scheduling, and performance for a multidisciplinary team of 25 employees and 10 international volunteers, and coordinated large weekly events f

Operations Coordination Hospitality Operations Customer Support Client Relationship Management Booking Management Complaint Resolution Scheduling Team Management Recruitment Administration Training Stakeholder Management Refund Processing Event Logistics Process Improvement

HR Administrator

Silva Care

Jan 2020 - Jul 2021 (1 year 6 months)

Provided HR administrative support for approximately 200 adult support staff working with learning disabilities. Managed end-to-end recruitment administration, maintained employee records and HR database systems, supported employee compliance documentation, and coordinated staff scheduling, timesheets, and leave management.

HR & Administration Recruitment Administration Employee records management HR Records And Databases Contract Administration Compliance Documentation Scheduling Timesheets Leave Management Excel Google Sheets Outlook Gmail Data Entry

Remote English Tutor

Cambly

Apr 2023 - Present (3 years 3 months)

Delivered over 300 remote English tutoring sessions with consistently excellent customer feedback. Managed scheduling across multiple time zones and built long-term relationships through personalised communication.

Customer Support Client Relationship Management Active Listening Communication Problem Solving