Open to opportunities

Clare Browne

@clarebrowne

Message

Detail-oriented operations and client support professional delivering accurate onboarding and calm problem-solving.

United Kingdom

Message

What I'm looking for

I’m looking for a remote-friendly operations or client-support role where I can own onboarding-style processes, keep records accurate, communicate clearly via phone/email, and improve procedures in a fast-paced, process-driven team.

I’m an operations and client support professional with experience across high-pressure, process-driven environments, from television production to international guest services and hospitality. I’m known for managing accurate information, coordinating multi-step workflows, and communicating clearly across phone, email, and digital systems.

In structured roles at ITV, I handled detailed call sheets, changing schedules, and operational procedures—maintaining accuracy under tight deadlines while coordinating across multiple departments. In guest-facing operations, I managed booking information, guest records, check-ins/check-outs, and onboarding-style processes, consistently following defined daily procedures.

Whether I’m working independently or supporting a team, I bring a calm, methodical approach to issue escalation and problem-solving. I take compliance, confidentiality, and record keeping seriously, and I’m comfortable using tools like Microsoft Office and Google Workspace to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Guesthouse Operations

Stone & Woods

Nov 2025 - Apr 2026 (5 months)

Managed booking information, guest records, and operational documentation with high attention to detail. Coordinated check-ins and check-outs, handled guest enquiries, and updated records across digital platforms and messaging systems.

Booking Administration Record keeping Process Adherence Confidentiality

Retreat Support & Housekeeping Lead

Kathy’s Island Retreat

May 2024 - Aug 2025 (1 year 3 months)

Coordinated guest schedules, arrivals, departures, and operational documentation within a high-volume international environment. Communicated with guests and staff to maintain smooth service flow and supported structured daily procedures.

Arrivals And Departures Coordination Logistics Coordination Time Management

Front-of-House Team Member

Neighbourhood Café

Dec 2024 - Feb 2025 (2 months)

Handled customer transactions, enquiries, and front-of-house service operations during high-volume periods. Learned new systems and procedures quickly to support a smooth opening and maintained accuracy throughout service.

Enquiry Resolution Professional communication

Camera Assistant

ITV

Mar 2019 - Feb 2024 (4 years 11 months)

Worked within a structured television production environment, maintaining strict adherence to processes, schedules, and operational procedures. Managed call sheets and changing production requirements with high accuracy while coordinating across multiple departments.

Call Sheet Schedule Coordination Production Operations Administrative Documentation Process Adherence Compliance Focused Working

Centre Assistant

Citibase

Dec 2018 - Mar 2019 (3 months)

Provided structured front-of-house and administrative support in a serviced office environment. Managed bookings, visitor records, and enquiries while maintaining accurate documentation and professional communication standards.

Booking Administration Administrative Processing Professional communication Process Adherence