Paresh Salwadi

Serve as the primary operational lead across two UK client sites, managing workplace, front of house, and facilities services. Administer Eptura Engage (VMS), provide diary management to senior leadership, and support regional mobilisation across 4 global locations.

Supervised a team of 6 across reservations and reception, managing daily operations and service standards. Led the launch of a new 60-cover restaurant and introduced a feedback process that increased online review response rates by 94%.

Contributed to the hotel's pre-opening phase, including room design reviews and commercial strategy. Coordinated the launch of spa and pool facilities, managed pricing across OTAs, and generated £300,000+ in revenue over 3 months.

Built the reservations function from the ground up, writing all SOPs and booking workflows. Managed daily reservations across phone, email, and OTA platforms, and provided insights that shaped department structure.

Held full operational and commercial responsibility for a 25-room hotel, managing facilities, front office, housekeeping, and P&L. Project-managed the implementation of Little Hotelier PMS and delivered £45,000 in revenue in a single month.

Managed front desk operations across phone, email, and direct channels, resolving guest queries and escalating complex issues.

Managed multi-destination bookings, OTA distribution, and revenue strategy for a fast-growing hospitality brand.

Delivered five-star guest service and corporate account management at an international hotel, gaining experience in premium service standards and MICE event coordination.

Completed a structured internship at a luxury hotel, gaining grounding in front office operations, service standards, and guest relations.

Pursued an MSc in International Hospitality & Tourism Management.

Completed a BSc in Hotel and Tourism Management Studies.