Emma Fishwick
@emmafishwick
Experienced customer-focused manager with strong operational leadership.
United KingdomWhat I'm looking for
I am an experienced operations and customer service professional with a track record of leading teams across hospitality, testing-site operations and small business ownership. I have managed groups from 10 to 100 employees, implemented processes under clinical guidance during the pandemic, and ran a domestic maintenance business delivering high-volume, deadline-driven services.
My strengths include leadership, management, negotiation and creativity, supported by formal training in TEFL and qualifications in administration, communication and customer service. I deliver pragmatic solutions, prioritize clear communication, and consistently drive teams to meet customer-focused outcomes.
Experience
Work history, roles, and key accomplishments
Customer Advisor
Air B&B
Apr 2021 - Dec 2021 (8 months)
Responded to guest queries and resolved issues promptly to maintain high customer satisfaction during short-term stays.
Coronavirus Test Center Manager
Sedexo
Jan 2020 - Dec 2021 (1 year 11 months)
Led a team of 10 to operate a COVID-19 test centre, ensuring compliance with clinical guidance and efficient process execution during the pandemic.
Business Owner
Domestic Goddess
Jan 2012 - Jan 2020 (8 years)
Owned and operated a domestic maintenance and cleaning business, managing multiple teams and delivering services to rental and commercial clients.
Car Sales Executive
JCT600
Jan 2005 - Jan 2008 (3 years)
Sold vehicles and supported customers through the purchase process, contributing to showroom targets and customer retention.
Business Development & Recruitment Consultant
QRF Ltd
Jan 2000 - Jan 2005 (5 years)
Managed recruitment and business development activities, administering office operations and supporting up to 100 employees.
Parts & Service Assistant Manager
Dixon Peugeot
Jan 1995 - Jan 1998 (3 years)
Supported parts and service operations to ensure efficient workshop support and customer service delivery.
Education
Degrees, certifications, and relevant coursework
Wakefield College
Certificate / Diploma, Administration & Communication; Travel & Tourism
1993 - 1995
Studied Administration & Communication and Travel & Tourism at Wakefield College.
Kettlethorpe High School
GCSEs, General Secondary Education
1990 - 1993
Completed GCSEs including English Literature & Language, Maths, Science, Geography, IT, PE and Art.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
FranceSalary expectations
Job categories
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