EF

Open to opportunities

Emma Fishwick

@emmafishwick

Experienced customer-focused manager with strong operational leadership.

What I'm looking for

I am seeking a people-focused operations or customer service role where I can lead teams, improve processes, and deliver consistent, high-quality service within a supportive, safety-conscious organization.

I am an experienced operations and customer service professional with a track record of leading teams across hospitality, testing-site operations and small business ownership. I have managed groups from 10 to 100 employees, implemented processes under clinical guidance during the pandemic, and ran a domestic maintenance business delivering high-volume, deadline-driven services.

My strengths include leadership, management, negotiation and creativity, supported by formal training in TEFL and qualifications in administration, communication and customer service. I deliver pragmatic solutions, prioritize clear communication, and consistently drive teams to meet customer-focused outcomes.

Experience

Work history, roles, and key accomplishments

AB

Customer Advisor

Air B&B

Apr 2021 - Dec 2021 (8 months)

Responded to guest queries and resolved issues promptly to maintain high customer satisfaction during short-term stays.

Customer Service Guest Relations Email Communication Time Management

SE

Coronavirus Test Center Manager

Sedexo

Jan 2020 - Dec 2021 (1 year 11 months)

Led a team of 10 to operate a COVID-19 test centre, ensuring compliance with clinical guidance and efficient process execution during the pandemic.

Team Leadership Clinical Compliance Operations Management Health & Safety

DG

Business Owner

Domestic Goddess

Jan 2012 - Jan 2020 (8 years)

Owned and operated a domestic maintenance and cleaning business, managing multiple teams and delivering services to rental and commercial clients.

Business Management Team Leadership Scheduling Client Relations Quality Control Negotiation

JC

Car Sales Executive

JCT600

Jan 2005 - Jan 2008 (3 years)

Sold vehicles and supported customers through the purchase process, contributing to showroom targets and customer retention.

Sales Customer Service Negotiation Product Knowledge Relationship Building

QL

Business Development & Recruitment Consultant

QRF Ltd

Jan 2000 - Jan 2005 (5 years)

Managed recruitment and business development activities, administering office operations and supporting up to 100 employees.

Recruitment Business Development Administration Onboarding

DP

Parts & Service Assistant Manager

Dixon Peugeot

Jan 1995 - Jan 1998 (3 years)

Supported parts and service operations to ensure efficient workshop support and customer service delivery.

Parts Management Inventory Control Customer Service

Education

Degrees, certifications, and relevant coursework

WC

Wakefield College

Certificate / Diploma, Administration & Communication; Travel & Tourism

1993 - 1995

Studied Administration & Communication and Travel & Tourism at Wakefield College.

KS

Kettlethorpe High School

GCSEs, General Secondary Education

1990 - 1993

Completed GCSEs including English Literature & Language, Maths, Science, Geography, IT, PE and Art.

Tech stack

Software and tools used professionally

Google Tag Manager

Google Analytics

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