Laura Uscategui
@laurauscategui
Multidisciplinary operations and training professional with 5+ years experience.
What I'm looking for
I'm a multidisciplinary operations and training professional with over five years of experience in team leadership, customer service, and people development. My career has been marked by a proven track record in optimizing workflows, training staff, and managing cross-functional teams under pressure. I thrive in dynamic environments where I can leverage my skills to enhance customer experiences and drive operational excellence.
In my recent role as Head of Training at Asado Restaurant, I designed and implemented onboarding and continuous training programs for front-of-house staff, which significantly improved service quality and team performance. My ability to evaluate individual and group performance allowed me to adapt strategies effectively, ensuring that we consistently met our service goals. I am passionate about fostering a culture of learning and development, and I believe that empathy and structure are key to successful team dynamics.
Experience
Work history, roles, and key accomplishments
Assistant Venue Manager
Johnny, Vince and Sam’s
Jan 2025 - Jun 2025 (5 months)
Managed daily operations, resolved customer issues, and ensured seamless team performance. Performed cash handling, reconciliations, and closing procedures.
Head of Training
Asado Restaurant
Mar 2023 - Jan 2025 (1 year 10 months)
Designed onboarding and continuous training programs for FOH staff. Delivered live training, created resources, and implemented incentive systems.
Hospitality Team Member
Various Hospitality Venues
Jan 2019 - Dec 2023 (4 years 11 months)
Worked across front-of-house roles including hosting, pass coordination, customer service, and cash-up. Developed strong multitasking, teamwork, and communication skills in fast-paced environments.
Education
Degrees, certifications, and relevant coursework
Laura hasn't added their education
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