Laura Uscategui

I'm a multidisciplinary operations and training professional with over five years of experience in team leadership, customer service, and people development. My career has been marked by a proven track record in optimizing workflows, training staff, and managing cross-functional teams under pressure. I thrive in dynamic environments where I can leverage my skills to enhance customer experiences and drive operational excellence.

In my recent role as Head of Training at Asado Restaurant, I designed and implemented onboarding and continuous training programs for front-of-house staff, which significantly improved service quality and team performance. My ability to evaluate individual and group performance allowed me to adapt strategies effectively, ensuring that we consistently met our service goals. I am passionate about fostering a culture of learning and development, and I believe that empathy and structure are key to successful team dynamics.