Open to opportunities

Yvonne Akinyi Odhiambo

@yvonneakinyiodhiambo

Message

Empathetic Virtual Assistant with expertise in executive support.

Australia

Message

What I'm looking for

I seek a role that values integrity and offers opportunities for growth.

I am an empathetic, resourceful, and dependable Virtual Assistant with over 3 years of experience in administrative support and 5 years in customer service. My skills include executive support, Shopify Ecommerce management, and customer relationship management. I am passionate about helping businesses grow by delivering exceptional virtual assistance services with integrity, empathy, and respect.

Throughout my career, I have streamlined operations, handled client scheduling, and managed travel itineraries for C-Suite executives. My experience includes working as a Freelance Virtual Assistant, where I successfully managed Shopify stores and supplier sourcing. I have also served as an Executive Assistant, where I optimized workflows and enhanced customer satisfaction through effective communication and crisis management.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Freelance

Dec 2023 - Feb 2024 (2 months)

Provided virtual assistance by managing Shopify stores, supplier sourcing, and inventory management. Created SOPs and ensured brand consistency across digital platforms while handling administrative tasks.

Supplier Sourcing Inventory Management Administrative Support CRM Tools Microsoft Office Suite Research

Team Assistant

Thrive Project

Dec 2023 - Dec 2023 (0 months)

Coordinated webinars, managed schedules, and conducted research to support strategic planning. Organized onboarding processes and maintained efficient file organization systems.

Event Coordination Research Calendar Management Onboarding Administrative Support Communication Skills Team Collaboration

Administrative Assistant

Kamongo Waste Paper

Nov 2021 - Dec 2023 (2 years 1 month)

Performed administrative duties including data entry, scheduling, and document management. Supported sales and marketing teams and maintained office supplies.

Data Entry Document Management Scheduling Administrative Support Communication Skills Inventory Management Team Collaboration

Outbound Call Center Agent

Greenlight Planet

Apr 2018 - Oct 2023 (5 years 6 months)

Conducted outbound calls to follow up on payments and manage customer complaints. Assisted in debt collection and maintained customer satisfaction through effective communication.

Outbound Calling Customer Service Debt Collection Financial Management Communication Skills Data Management Reporting Problem Solving Customer Satisfaction

Executive Assistant

MaidThis Tampa

Dec 2023 - Sep 2023 (-1 years 9 months)

Managed client scheduling, conducted sales calls, and handled customer complaints. Ensured operational efficiency and maintained organized communication channels.