Zoe Swan

Poured tap beers, mixers, and wines, working independently and as part of a team behind a fast-paced bar. Delivered food and drinks promptly and accurately from the kitchen or bar to guests.

Greeted and assisted patients in person and over the phone with appointments and inquiries. Scheduled and managed patient appointments and maintained accurate records, processing billing, payments, and insurance information.

Assisted with ballot counting for the Australian Federal Election. Ensured accuracy and adherence to electoral procedures.

Provided bartending services at a large automotive festival. Handled high volumes of orders and maintained a clean bar area.

Delivered high-quality customer service in a fast-paced bar and reception environment, cross-trained in various operations including serving alcohol and adhering to strict ACT laws. Maintained cleanliness and professional presentation while promoting events and building rapport with patrons.

Provided bartending services at a fast-paced music festival. Managed drink orders and served customers efficiently.

Completed Certificate III in Business (Medical Administration) and maintained up-to-date knowledge of Medicare protocols, legislation, and Covid-19 policies. Delivered high-quality front desk service, handling calls, managing appointments, processing billing, and operating EFTPOS systems.

Greeted customers, took orders accurately, and operated the cash register and drive-thru system efficiently. Prepared and assembled food and beverages following food safety standards, and prepared and served coffee and other McCafe drinks and food.

Managed all bookings and liaised with clients to deliver top-standard pet sitting services. Ensured client satisfaction through effective communication and reliable care.

Completed Certificate III in Business (Medical Administration) and maintained up-to-date knowledge of Medicare protocols, legislation, and Covid-19 policies.

Achieved Year 11 Certificate.