Open to opportunities

alyssa pagcu

@alyssapagcu

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Results-driven executive assistant with expertise in office management.

Australia

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What I'm looking for

I seek a role in a growth-focused company that values continuous improvement and offers opportunities for professional development.

I am an adaptable and results-driven professional with over 7 years of experience providing executive support across multiple industries. My career has been marked by a strong ability to manage complex administrative tasks, coordinate operations, and enhance customer experiences with meticulous attention to detail. I thrive in fast-paced environments, quickly mastering new processes and workflows, ensuring seamless project execution that contributes to organizational success.

At Craveable Brands, I provided comprehensive administrative support to senior leadership, managing P&L statements for over 500 stores and conducting detailed financial analysis to optimize performance. My role involved preparing monthly sales benchmarking reports that resulted in actionable insights for franchise partners and senior leadership. I am eager to leverage my expertise in office management, data handling, and customer service in a growth-focused company that values continuous improvement.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Craveable Brands

Aug 2020 - Sep 2024 (4 years 1 month)

Provided comprehensive administrative support to the Head of Franchise Profitability and Sales, overseeing lease renewals, store closures, and coordinating key operational tasks across multiple brands. Managed P&L statements for 500+ stores and prepared monthly sales benchmarking reports, resulting in actionable insights that improved franchise profitability.

Administrative Support Financial Analysis Data Analysis Communication Stakeholder Management Compliance Inventory Management

Virtual Assistant

Flower Travel

Jan 2020 - Aug 2020 (7 months)

Provided administrative support to a Melbourne-based team, assisting with office operations and client inquiries. Managed accommodation bookings, visa applications, and flight reservations for Australian clients, ensuring smooth logistics and timely execution.

Operations Scheduling Task Management Market Research Competitive Analysis Client Management Logistics Coordination Communication

Customer Service/Data Entry Clerk/Order Processor

MPM Marketing Services

Apr 2018 - Nov 2019 (1 year 7 months)

Delivered exceptional customer service by responding to inquiries and resolving complaints. Processed customer purchase orders with high accuracy and monitored shipments, ensuring timely delivery and customer satisfaction.

Customer Service Order Processing Communication Time Management Problem Solving

Marketing Officer

Biochem Health Care Services

Jun 2017 - Jan 2018 (7 months)

Conducted client prospecting and drafted proposals to secure new business opportunities. Delivered presentations to prospective clients and engaged in field marketing activities to promote services and increase brand visibility.

Prospecting Proposal Writing Presentation Skills Field Marketing Relationship Building Brand Market Research Communication Sales Strategy Networking

Education

Degrees, certifications, and relevant coursework

Albright Institute of Business and Language

Graduate Diploma, Management and Learning

Completed a Graduate Diploma in Management and Learning, focusing on enhancing management skills and learning methodologies applicable in various business contexts.

Angeles University Foundation

Bachelor of Science, Business Administration

Earned a Bachelor of Science in Business Administration with a major in Marketing Management, equipping with essential skills in marketing strategies, consumer behavior, and business operations.