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Gracie Baldwin

@graciebaldwin

HR Coordinator at IPG Health who coordinated onboarding and offboarding and supported consistent processes across international teams.

Australia
Message

At IPG Health, I managed employee relations across multiple regions and coordinated onboarding and offboarding. I worked with international teams to streamline processes and improve consistency across operations.

At Guildford Borough Council, I managed HR and legal administration, coordinated events and appointments, and trained new team members. Earlier, as a Customer Service Advisor there, I handled high-volume calls and sensitive enquiries, worked on reception, and supported Salesforce process improvements.

At Curry’s PC World, I advised customers on technology and payment options and processed customer credit agreements. I’ve also worked in hospitality and front-of-house roles, providing event support and serving customers.

Experience

Work history, roles, and key accomplishments

CR

Hospitality & Events

Casual Role

Apr 2025 - Oct 2025 (6 months)

Provided waitressing and front of house support at events, assisted bar staff with drink service, restocking, and maintaining a clean and organised workspace. Checked deliveries and ensured correct stock levels.

GC

HR & Legal Support Administrator

Guildford Borough Council

Apr 2023 - Sep 2025 (2 years 5 months)

Managed HR and legal administration with strong accuracy and attention to detail. Coordinated events, appointments, and schedules, trained new team members, and provided support to leadership as required.

GC

Customer Service Advisor

Guildford Borough Council

Oct 2021 - Apr 2023 (1 year 6 months)

Managed high-volume customer calls, including sensitive enquiries, and handled a caseload while meeting and exceeding KPIs. Completed administrative tasks across email, phone, and paper formats, worked front-of-house on reception, and supported Salesforce process improvements.

CW

Sales Advisor

Curry's PC World

Oct 2019 - Oct 2021 (2 years)

Worked in a fast-paced retail environment, achieving KPIs while supporting customers with product enquiries and providing advice on technology and payment options. Processed and authorised customer credit agreements, ensuring accuracy and delivering excellent customer service.

Retail SalesCustomer Service
KPI Achievement
Credit Agreements
Product Knowledge
FP

Front of House/ Cafe Assistant

Funky Monkey Soft Play

Sep 2017 - Nov 2018 (1 year 2 months)

Assisted with FOH registrations and customer sign-ups, prepared and served food and drinks in line with hygiene standards. Handled POS transactions, provided table service, and maintained a clean and well-stocked cafe area.

Education

Degrees, certifications, and relevant coursework

FC

Farnborough Sixth Form College

A-Levels, Sociology, Drama and Theatre Studies, Performing Arts

2019 - 2021

Grade: Sociology (B), Drama and Theatre Studies (B), Performing Arts (Distinction*)

Completed A-Levels in Sociology, Drama and Theatre Studies, and Performing Arts, achieving a Distinction* in Performing Arts.

WS

Weydon School

GCSEs, General Education

2014 - 2019

Grade: 8 GCSEs (A-C)

Achieved 8 GCSEs (A-C), including English and Maths.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

Australia

Authorized to work in

Salary expectations

32k+ AUD

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