Open to opportunities

Megan Fairchild

@meganfairchild

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Office Administrator focused on customer service, accurate order processing, and smooth team operations.

Australia

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What I'm looking for

I’m seeking a full-time position where I can deliver excellent customer service, keep quotes/orders/reports accurate, and contribute to a dynamic team’s success—starting immediately and growing with new tools and responsibilities.

I’m an Office Administrator with a strong commitment to excellent customer service, and I enjoy keeping work moving smoothly for both clients and internal teams. I’m flexible and adaptable, eager to learn new things, and I can start immediately.

In my most recent role, I supported project work end-to-end by creating quotes, purchase orders, and updated progress reports. I also helped with invoicing, ensured customers received accurate order updates, and handled general administration tasks to keep daily office operations running reliably.

Earlier roles strengthened my customer service and sales foundation, including resolving shipping and product issues, processing orders through Zoho and Machship, and tracking shipments. I’m comfortable with data entry and KPI-focused work (including 70–100 calls per day), and I bring practical systems experience across tools like Xero, MYOB, Deakin ARMS, and OpenVPMS, with additional exposure to tools such as ChatGPT.

Experience

Work history, roles, and key accomplishments

Office Administrator

Informed Design

Aug 2024 - Aug 2025 (1 year)

Created quotes for clients and purchase orders for projects sent to factories for production. Maintained project progress reports and supported invoicing and customer updates.

Office Administration Quotes Project Reporting Invoicing General Administration

Customer Service

MLILY Australia

Jun 2023 - Aug 2024 (1 year 2 months)

Handled incoming calls and emails, resolved customer complaints, and processed customer orders. Tracked shipments and prepared shipping invoices, labels, and paperwork using Zoho and Machship.

Customer Service Phone Support Email Support Complaint Resolution Order Processing Zoho MachShip Shipment Tracking Data Entry

Customer Connect Representative

Johns Lyng Group

Feb 2022 - Mar 2023 (1 year 1 month)

Answered calls and emails, managed customer complaints, and updated customer details in a computer system. Escalated issues to supervisors and met KPI targets with high call volumes (70–100 calls/day).

Customer Service Phone Support Email Support Complaint Handling Customer Escalation KPI Management Call Handling

Sales Representative

Wick and Wire Co.

Mar 2020 - Feb 2022 (1 year 11 months)

Provided customer assistance, answered product queries, and processed orders and transactions. Resolved issues and troubleshooting technical problems, supported returns, and worked toward sales targets through product knowledge and cross-selling.

Sales Customer Support Product Knowledge Order Processing Troubleshooting Cross Selling Sales Targets Policy Compliance

Alumni Relations & Events Support

Deakin University

Apr 2019 - Feb 2020 (10 months)

Supported the events team by assisting with event delivery and maintaining accurate contact details in an events management database. Provided customer service for students and staff enquiries and supported annual reporting by monitoring research activities.

Event Support Database and Contact Updates Data Entry Research Activity Tracking

Marketing Assistant

Deakin University

Aug 2017 - Nov 2018 (1 year 3 months)

Provided school marketing and events support, including coordinating Open Day and school visits and assisting with website/publication materials. Supported committees with agendas and minutes and provided administrative support such as email account and space allocation.

Marketing Support Event Coordination School Visit Coordination Website Support Administrative Support Email Management Space Allocations Project Coordination

Sales Assistant

Games World - Eastland and Doncaster

Oct 2015 - Jan 2017 (1 year 3 months)

Greeted and directed customers, provided accurate product information, and compared product features and pricing to support purchasing. Managed returns, handled discounts and customer feedback, and processed payments using Eftpos/POS and cash handling.