Chizitere Ezeji

I am a dedicated and customer-centric professional with a Bachelor of Technology in Maritime Management Technology from the Federal University of Technology, Owerri. My commitment to delivering exceptional service has been demonstrated through my role as a Customer Service Representative at Outcess Solutions Nigeria Limited, where I successfully improved first-call resolution rates by 70% through effective problem-solving and communication.

Throughout my career, I have honed my skills in customer relationship management, conflict resolution, and active listening. My experience includes collaborating with product and support teams to enhance customer experiences and implementing service improvements. I am proficient in using CRM tools like Zendesk and have a strong command of the MS Office Suite, which aids in my ability to manage multiple tasks efficiently while maintaining high standards of organization and dependability.