Open to opportunities

Chisom Ozukwe

@chisomozukwe

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Virtual front desk receptionist and customer-focused service professional.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can manage high-volume client communications, streamline scheduling and CRM workflows, contribute measurable service improvements, and grow within a collaborative, customer-focused team.

I am a result-driven virtual front desk receptionist and customer service representative with over two years of experience supporting hybrid and remote teams across US, UK, and Canada time zones.

I manage high-volume communications—50+ daily interactions—handling email, phone, chat and social media while maintaining CRM records and accurate appointment scheduling.

My work has driven measurable outcomes: resolving 88% of client issues promptly with a 95% satisfaction rating, improving inventory tracking to save $1,000 monthly, and increasing daily sales by 10% through targeted distribution efforts.

I am proficient with Zendesk, HubSpot, Salesforce, Microsoft Office, Google Workspace, and remote collaboration tools like Slack, Zoom, Trello and Asana, and I bring disciplined time management, confidentiality, and a customer-first mindset to every role.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Touchstone Diagnostics Laboratory

Sep 2025 - Present (5 months)

Manage front desk communications handling 50+ daily emails, calls, and WhatsApp inquiries; schedule and confirm client appointments and maintain CRM records with 100% accuracy while resolving 88% of client issues and sustaining a 95% satisfaction rating.

Customer Service Appointments CRM Calendar Management Data Entry Client Relations

Remote Sales Representative

Redrush Zobo Drink Brand

Oct 2024 - Aug 2025 (10 months)

Handled 50+ daily customer interactions across phone, email, Instagram and WhatsApp, increased daily sales target by 10% through expanded distribution, and improved inventory tracking saving $1,000 monthly.

Sales Customer Support Social Media Support Order Processing Complaint Resolution Remote Work WhatsApp Instagram Support

Administrative Assistant

Aguda Junior Grammar School

Aug 2023 - Jul 2024 (11 months)

Coordinated 400+ schedules and appointments, prepared 200 invoices and reports using Microsoft Office, assisted in event organization, and maintained confidential student and administrative records.