Open to opportunities

Chisom Ozukwe

@chisomozukwe

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Virtual front desk receptionist and customer-focused service professional.

Nigeria

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What I'm looking for

I seek remote or hybrid roles where I can manage high-volume client communications, streamline scheduling and CRM workflows, contribute measurable service improvements, and grow within a collaborative, customer-focused team.

I am a result-driven virtual front desk receptionist and customer service representative with over two years of experience supporting hybrid and remote teams across US, UK, and Canada time zones.

I manage high-volume communications—50+ daily interactions—handling email, phone, chat and social media while maintaining CRM records and accurate appointment scheduling.

My work has driven measurable outcomes: resolving 88% of client issues promptly with a 95% satisfaction rating, improving inventory tracking to save $1,000 monthly, and increasing daily sales by 10% through targeted distribution efforts.

I am proficient with Zendesk, HubSpot, Salesforce, Microsoft Office, Google Workspace, and remote collaboration tools like Slack, Zoom, Trello and Asana, and I bring disciplined time management, confidentiality, and a customer-first mindset to every role.

Experience

Work history, roles, and key accomplishments

Current

Client Service Representative

Current

Touchstone Diagnostics Laboratory

Sep 2025 - Present (9 months)

Manage front desk communications handling 50+ daily emails, calls, and WhatsApp inquiries; schedule and confirm client appointments and maintain CRM records with 100% accuracy while resolving 88% of client issues and sustaining a 95% satisfaction rating.

Customer Service Appointments CRM Calendar Management Data Entry Client Relations

Remote Sales Representative

Redrush Zobo Drink Brand

Oct 2024 - Aug 2025 (10 months)

Handled 50+ daily customer interactions across phone, email, Instagram and WhatsApp, increased daily sales target by 10% through expanded distribution, and improved inventory tracking saving $1,000 monthly.

Sales Customer Support Social Media Support Order Processing Complaint Resolution Remote Work WhatsApp Instagram Support

Administrative Assistant

Aguda Junior Grammar School

Aug 2023 - Jul 2024 (11 months)

Coordinated 400+ schedules and appointments, prepared 200 invoices and reports using Microsoft Office, assisted in event organization, and maintained confidential student and administrative records.

Administrative Support Scheduling Microsoft Office Record keeping Invoicing Event Coordination Confidentiality Remote Collaboration