Chinwe Martha
@chinwemartha
Experienced virtual front desk receptionist specializing in remote customer support and administrative operations.
NigeriaWhat I'm looking for
I am a detail-oriented virtual front desk receptionist with over seven years of experience managing high-volume calls, scheduling, documentation, and customer support in fast-paced environments.
I have a proven track record handling multi-line phone systems, appointment scheduling, confidential records management, and CRM updates while working remotely and on-site.
At Speedeaf Express Logistics and UPS I prepared operational reports, maintained accurate service records, and delivered empathetic, professional customer service that supported team efficiency.
I hold a B.Sc. and Diploma in Banking & Finance and certifications in customer service and problem resolution, and I prioritize confidentiality, timely communication, and strong attention to detail in every role.
Experience
Work history, roles, and key accomplishments
Virtual Front Desk Receptionist
Speedeaf Express Logistics
Oct 2020 - Apr 2025 (4 years 6 months)
Managed high-volume inbound/outbound calls and emails, maintained accurate customer records, and prepared daily operational and billing reports that improved reporting accuracy and responsiveness.
USHandled customer inquiries via phone and email, updated CRM systems, and maintained confidential service records to ensure consistent service quality and issue resolution.
Cashier / Supervisor
Alphovic Link Resources
Aug 2016 - Aug 2017 (1 year)
Managed front-desk transactions and customer interactions at Silverbird Cinema, maintained financial and operational records, and supervised cashier operations to ensure accuracy and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Science, Banking & Finance
Completed a Bachelor of Science in Banking & Finance covering core banking, finance, and related quantitative subjects.
NUNnamdi Azikiwe University
Diploma, Banking & Finance
Completed a Diploma in Banking & Finance providing foundational knowledge in banking operations and financial principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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