Open to opportunities

chisimdi okoye

@chisimdiokoye

Message

I resolve customer inquiries and strengthen client relationships across phone, email, and live chat.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or administrative role where I can resolve client needs, manage accurate records, collaborate across teams, and deliver a high-quality customer experience in a remote-friendly environment.

I've supported customers and business operations at Muzzlab Technologies, Scope Markets Nigeria, and Goldbay Global Ltd, resolving inquiries, updating CRM records, qualifying leads, and coordinating communications across teams.

In my current executive support role, I manage calendars, travel, correspondence, reports, meetings, expenses, and events for the Managing Director. I bring a calm, detail-oriented approach to customer needs, confidential information, and shifting priorities, with experience across phone, email, live chat, CRM systems, Google Workspace, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Goldbay Global Ltd

Mar 2024 - Present (2 years 6 months)

Managed complex calendars, travel arrangements, and correspondence for the Managing Director. Prepared reports, organized meetings, and handled confidential information with discretion.

Calendar Management Travel Coordination Email Management Report Preparation Meeting Coordination Expense Reporting Event Planning Confidentiality Administrative Support

Customer Support

Muzzlab Technologies

Aug 2023 - Jan 2024 (5 months)

Handled customer communications via phone, email, and live chat, resolving inquiries and escalating complex issues. Maintained accurate data entry and updated customer profiles in CRM systems.

Customer Support Phone Communication Email Communication Live Chat Troubleshooting Data Entry CRM Escalation Management Follow up

Marketing Executive

Scope Markets Nigeria

Jan 2023 - Jul 2023 (6 months)

Served as a point of contact for customers, supported sales teams by qualifying leads, and maintained CRM systems. Coordinated promotional activities and conducted market research.

Customer Relationship Management Lead Qualification CRM Data Entry Market Research Promotional Activities