Looking for a job

Maliki Grace

@malikigrace

Organized customer support professional delivering clear communication, fast responses, and reliable operational support.

Nigeria

Message

What I'm looking for

I seek long-term remote roles where I can provide dependable customer and administrative support, streamline operations, and grow within a collaborative, responsive team.

I am an organized, calm, and reliable customer support professional with experience in customer care, executive assistance, and community engagement. I support teams by managing inboxes, handling community questions, documenting information, and keeping operations organized while maintaining confidentiality and professionalism.

I have hands-on experience with CRM updates, calendar management, travel planning, meeting notes, and cross-team coordination using Google Workspace, Slack, and other remote tools. I am proactive, solution-driven, bilingual in English and Chinese, and committed to helping teams stay efficient, informed, and connected.

Experience

Work history, roles, and key accomplishments

Current

Business Support Associate

Current

Eulowork

Jan 2025 - Present (1 year)

Managed daily office operations, calendars, and client correspondence while maintaining accurate CRM records and preparing reports to improve operational efficiency. Coordinated internal communications and travel planning, supporting onboarding and reducing missed deadlines.

Customer Support CRM Google Workspace Slack Calendar Management Record keeping International Travel Planning Documentation

Customer Service Representative

Remote

Jan 2023 - Dec 2024 (1 year 11 months)

Handled email, phone, and chat support to resolve customer issues quickly and calmly, recorded interactions accurately, and provided product guidance to improve satisfaction and reduce repeat inquiries. Shared customer insights with internal teams to address recurring problems.