At iA Financial Group, I handled client objections during outbound calls, addressed concerns professionally, and offered tailored solutions. I logged client interactions and follow-ups in the CRM system.
I also collaborated with underwriters, customer service teams, and advisors to help move clients from sales interest to completed applications, while meeting call, appointment, and quality benchmarks.
At Ebony Fashion and Clothing Brand, I responded to customer inquiries across in-store, phone, and social media channels, followed up with prospects, and handled sales transactions and customer orders. Earlier, at KPP Finance Investment Company, I supported customers with financial product questions, account opening, transactions, and loan inquiries.
