Tinylittle cakes
@tinylittlecakes
Sales Support Specialist with 6+ years optimizing customer experiences and streamlining sales operations.
CanadaWhat I'm looking for
I am a dedicated sales support specialist with over six years of experience assisting sales teams, managing customer portfolios, and ensuring accurate CRM records. I consistently streamline processes to improve service delivery and team coordination.
My background spans customer-facing roles across financial services, hospitality, and retail confectionery, where I handled high-volume inquiries, supported onboarding, and produced actionable sales reports. I hold a BSc in Biochemistry and certifications in customer success and entrepreneurial management.
I bring strong CRM proficiency, excellent teamwork, and a customer-first approach that drives retention and supports revenue growth. I seek to apply these strengths to a dynamic sales support role where continuous improvement and cross-functional collaboration are valued.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alfred & Victoria Associates
Jan 2023 - Present (2 years 10 months)
Manage a high-volume client portfolio handling 50+ complex inquiries daily via phone and email, maintain CRM records with 98% accuracy, and coordinate cross-functional teams to resolve escalations and improve client retention in the first 90 days.
Sales Support Specialist
Tinylittlecakes Confectioneries
Jan 2020 - Jun 2023 (3 years 5 months)
Provided administrative and sales support, processed and tracked customer orders to ensure timely delivery, generated sales reports to identify trends, and collaborated with marketing to produce promotional materials that improved customer service for premium clients.
Sales Assistant
George Residence
Feb 2018 - Jan 2020 (1 year 11 months)
Handled customer inquiries across email, phone, and live chat, managed reservation requests and site visits, maintained CRM records of guest preferences, and coordinated with events and catering to ensure seamless client service.
Customer Relationship Manager
Diamond Bank PLC
Jul 2015 - Feb 2018 (2 years 7 months)
Managed customer accounts and support across channels, processed transactions for walk-in customers, assisted onboarding new clients, and collaborated with cross-functional teams to resolve complex issues while promoting bank products.
Education
Degrees, certifications, and relevant coursework
AFAlliance Française
TEF (Test d'Évaluation de Français), French Language Assessment
2021 - 2021
Completed the Test d'Évaluation de Français (TEF) assessment at Alliance Française in 2021.
SuccessCOACHING
Certified Customer Success Manager (CCSM), Customer Success
2019 - 2019
Earned the Certified Customer Success Manager (CCSM) credential from SuccessCOACHING in 2019.
PUPan-Atlantic University
Certificate in Entrepreneurial Management, Entrepreneurial Management
Completed a Certificate in Entrepreneurial Management at Pan-Atlantic University in 2018.
Federal University of Agriculture, Abeokuta
Bachelor of Science, Biochemistry
2008 - 2012
Completed a Bachelor of Science in Biochemistry at the Federal University of Agriculture, Abeokuta, graduating in 2012.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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