Chioma Odnoali
@chiomaodnoali
I resolve customer operational and technical issues across phone, chat, and ticketing channels.
ZimbabweWhat I'm looking for
I support 40–60+ customer and prospect inquiries daily at Internflare via phone, email, and chat, resolving operational issues with an estimated 95% first-contact resolution rate.
I guide customers step-by-step through workflows, troubleshoot product and account issues, and escalate complex cases to the right teams while keeping customers informed. I document incidents and account details with 98% accuracy to enable consistent handoffs across support, onboarding, and product teams.
Previously, at Digital Witch Support Community, I contributed to an estimated 95% customer satisfaction rate and resolved approximately 90% of inquiries at first contact. At Ferguson Global Prospects, I researched customer needs and account history to improve resolution efficiency by an estimated 25% and flagged recurring issues for internal teams.
I bring a calm, patient approach to supporting small and mid-sized business owners, and I learn new systems and devices quickly.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Internflare
Supports 40-60+ customer and prospect inquiries daily via phone, email, and chat, resolving operational issues and maintaining a 95% first-contact resolution rate. Guides customers through troubleshooting, escalates complex issues, and logs incidents with 98% accuracy.
Customer Support Representative
Digital Witch Support Community
Delivered prompt, professional support across phone, email, and chat, contributing to a 95% customer satisfaction rate. Resolved approximately 90% of inquiries at first contact and maintained detailed customer records.
Sales Support / Customer Service Agent
Ferguson Global Prospects
Managed customer and account inquiries across multiple channels while maintaining accurate service and CRM records. Researched customer needs and account history to improve resolution efficiency by 25% and flagged recurring issues to internal teams.
Education
Degrees, certifications, and relevant coursework
Federal College of Education (Technical) Dakins
Bachelor of Education, Education
Pursued a Bachelor of Education degree at Federal College of Education (Technical) Dakins.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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