Damilola Adekeye

I am an experienced Customer Support professional with a strong analytical aptitude, dedicated to transforming negative customer experiences into positive outcomes. My commitment to active listening and effective problem-solving has enabled me to achieve a remarkable 95% first-contact resolution rate while managing over 50 inquiries daily. I take pride in my ability to cultivate strong customer relationships, which has contributed to a 40% increase in customer retention through strategic communication.

Currently, I work as a Customer Support Representative at LT Force Technology, where I have successfully increased customer retention by 15% through personalized recommendations and proactive support. My experience at Dauntless Empire further honed my skills, allowing me to resolve customer inquiries efficiently and de-escalate challenging situations effectively. I am passionate about leveraging data-driven insights to drive business growth and enhance customer satisfaction.