Open to opportunities

Chiamaka Gerald

@chiamakagerald

Executive Assistant and AI Workflow Operations professional improving leadership workflows, communication, and process efficiency.

Nigeria

Message

What I'm looking for

I’m looking for a remote-ready role supporting senior leadership through calendar precision, executive communication, and process improvement. I want to own multi-workstream coordination, streamline SOPs, and use reporting to help decisions move faster.

I’m an Executive Assistant and Workflow Operations Professional with 4+ years supporting senior leadership across non-profit, logistics, and hospitality environments. I protect executives’ time with airtight calendar management, clear stakeholder communications, and multi-workstream task tracking.

I consistently deliver measurable operational gains—most notably reducing process turnaround by up to 40% and improving on-time task completion by 23%. I’m strong at identifying inefficiencies, building SOPs and process documentation, and keeping executive documentation, shared drives, and reporting workflows current and instantly accessible.

From vendor coordination to virtual, onsite, and hybrid programme logistics, I bring calm execution to complex scheduling and event-ready operations. Fully remote-ready, I work end-to-end with Google Workspace, Microsoft Office, Trello, Airtable, Zapier, Slack, and Zoom to produce polished reports and presentations that support senior-level decisions.

Experience

Work history, roles, and key accomplishments

Volunteer Management Officer

Lagos Food Bank Initiative

Jul 2024 - May 2025 (10 months)

Managed executive communications and calendars, handling 50+ weekly inquiries and eliminating information bottlenecks through organized shared drives and multi-team workflows. Tracked cross-workstream tasks to improve on-time completion by 23%, reduced administrative turnaround by 40%, and coordinated program logistics for 70–250 participants.

Executive Communication Calendar Management Operational Reporting SOP Development Process Improvement

Remote Administrative Assistant

Gobiz Logistics

Oct 2021 - Jul 2022 (9 months)

Provided remote administrative support to operations leadership, managing 20+ weekly customer inquiries and maintaining accurate digital records and transaction processing. Tracked shipment statuses, followed up on pending orders, and processed customer payments with reconciliation and proactive discrepancy flagging.

Administrative Support Shipment Tracking Payment Processing Reconciliations Record keeping Transaction Management

Operations & Internal Audit Intern

Tatiana Hotel and Suites

May 2019 - Nov 2019 (6 months)

Conducted daily internal audits across 5 operational units, maintaining accountability logs and reconciling stock, sales, and payment records in a fast-paced hospitality environment. Served as Acting Internal Auditor for three weeks, independently managing audit reporting across departments.

Internal Auditing Stock & Inventory Reconciliation Payment Reconciliation Audit Reporting Accountability Logs Cross Department Controls