Chinonso Obasi
@chinonsoobasi2
Sales Development Representative at Tadimages, qualifying inbound customers and guiding conversations toward purchases and resolutions.
NigeriaWhat I'm looking for
At Tadimages, I’m the first point of contact for inbound customers, qualifying their needs and guiding conversations toward a resolution or purchase. I review customer and order details so my outreach is relevant and informed.
I manage customer pipeline stages in HubSpot and Zendesk, tracking contacts from inquiry through follow-up to resolution or purchase. I also keep CRM records accurate and follow up on delayed or at-risk cases.
At Avbit Integrated Technologies, I handled inbound client communication and onboarded new clients. I scheduled appointments and coordinated across departments to keep requests moving.
At Styled by Queen Anu, I responded to customer inquiries and re-engaged customers who showed hesitation. Earlier, at Moneris Clothing, I handled in-person sales conversations, addressed objections, and built repeat customer relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tadimages
Oct 2024 - Present (2 years)
Act as primary point of contact for 50-100+ inbound customers daily across email, live chat, Instagram, and Facebook, qualifying needs and guiding toward resolution or purchase. Manage customer pipeline stages in HubSpot and Zendesk, maintaining accurate CRM records and coordinating with logistics and fulfilment teams.
Customer Service & Administrative Assistant
Avbit Integrated Technologies
Jan 2024 - Sep 2024 (8 months)
Owned inbound client communication end-to-end, handling 50-100+ weekly inquiries and converting first contact into resolved, satisfied clients. Onboarded new clients, scheduled appointments, and coordinated across departments to keep requests moving.
Customer Support Representative
Styled by Queen Anu
Mar 2023 - Dec 2023 (9 months)
Ran front-line customer engagement for the brand, turning inbound inquiries into repeat purchases through fast, personable responses. Monitored conversations across channels to re-engage customers and aligned messaging with campaigns.
Sales & Customer Service Representative
Moneris Clothing
Jan 2022 - Feb 2023 (1 year 1 month)
Owned the full in-person sales conversation for 30-50+ customers weekly, from qualifying needs to closing the sale. Used rapport-building and active listening to convert browsers into confident buyers and repeat customers.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Accountancy
Completed a Higher National Diploma in Accountancy in February 2023.
The Polytechnic, Ibadan
National Diploma, Accountancy
Completed a National Diploma in Accountancy in September 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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