Looking for a job

Chinonso Obasi

@chinonsoobasi1

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I resolve customer issues warmly across chat, email, and social channels for e-commerce brands.

Nigeria

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What I'm looking for

I'm looking for a remote customer support role where I can provide warm, thoughtful written support, resolve issues independently, represent a consistent brand voice, and contribute reliably within a small team.

I support 50–100+ customers daily at Tadimages through live chat, email, Instagram, and Facebook, handling bookings, orders, account questions, and refund requests.

I read customer tone carefully, respond warmly to frustrated messages, and keep each interaction personable and consistent with the brand voice. I take ownership from first contact through proactive follow-up.

Previously, I managed written client inquiries and onboarding at Avbit Integrated Technologies, resolving account and service concerns independently. At Styled by Queen Anu, I supported a personality-led fashion brand and helped keep customer messaging warm and on-brand.

I'm comfortable in remote, small-team environments and use Zendesk, Intercom, HubSpot, Shopify, WhatsApp Business, Slack, and Google Workspace to keep cases organized and customers supported.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Tadimages

Oct 2024 - Present (1 year 11 months)

Supports 50-100+ customers daily via live chat, email, Instagram, and Facebook, handling bookings, orders, account questions, and refunds. Uses independent judgment to resolve issues and maintains accurate records.

Live Chat Email Support Instagram Facebook Booking ORDERS Account Management Refunds De escalation Record keeping

Customer Service & Administrative Assistant

Avbit Integrated Technologies

Jan 2024 - Sep 2024 (8 months)

Managed company inboxes and 50-100+ weekly written client inquiries with timely, warm responses. Resolved account questions and service concerns independently, aiming for first-contact resolution.

Email Support Client Onboarding Account Management Written Communication Coordination

Customer Support Representative

Styled by Queen Anu

Mar 2023 - Dec 2023 (9 months)

Supported 50+ customers weekly across written channels for a fashion brand. Monitored messages to catch frustration early and worked with the brand team to maintain consistent, personable messaging.

Written Support Tone Reading Brand Voice De escalation Social Media Messaging

Sales Representative

Moneris Clothing

Jul 2020 - Aug 2021 (1 year 1 month)

Engaged 30-50+ customers weekly, listening to understand needs and handling concerns calmly. Built lasting rapport with regular customers through consistent communication.

Sales Customer Engagement Complaint Handling Rapport Building

Assistant Compliance Officer

AIICO Insurance

Jan 2019 - Dec 2019 (11 months)

Assisted in reviewing internal processes and documentation for policy and regulatory alignment. Supported report preparation and maintained accurate records with attention to detail.

Compliance Documentation Record keeping Attention To Detail