Open to opportunities

Chinenye Udezuka

@chinenyeudezuka

Message

Customer experience and data-focused business professional driving insights and operational improvements.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can apply data analysis and relationship management to improve operations, deliver excellent service, and grow professionally.

I am a business professional with a background in customer experience, data analysis, and operations, focused on improving customer satisfaction and supporting organizational goals. I have hands-on experience resolving customer issues across contact centers, performing data entry and reporting, and supporting marketing and sales initiatives.

My career includes roles in call centers, marketing, business development, and sales where I generated leads, closed sales, managed partnerships, and delivered training and presentations. I combine strong client-relationship skills, statistical training, and proficiency in MS Office and Oracle to contribute to team effectiveness and measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Agent

Current

Leadway Pensure PFA

Nov 2022 - Present (3 years 1 month)

Resolve customer enquiries via inbound/outbound calls, emails and chats; perform telemarketing, document interactions, and produce data entry, analysis and reports to improve service delivery.

Customer Service Call Center Operations Telemarketing Data Entry Reporting CRM

Marketing Officer

SS Travels Limited

Jun 2021 - Sep 2022 (1 year 3 months)

Generated and followed up leads, closed sales, sourced partnerships and sponsors, and managed budget planning and invoicing to grow revenue and market presence.

Lead Generation Sales Closing Market Research Budgeting Invoicing Stakeholder Management

Call Centre Agent

ARM Pensions

May 2019 - May 2021 (2 years)

Handled inbound and outbound calls to resolve customer enquiries, conducted telemarketing, documented interactions and produced reports to support service operations.

Customer Support Telemarketing Documentation Reporting CRM

Customer Care Representative

9Mobile Nigeria

May 2017 - May 2019 (2 years)

Managed customer complaints and enquiries through call-centre channels, performed telemarketing and maintained accurate office computer documentation to improve satisfaction.

Telemarketing Documentation CRM Customer Retention

Senior Sales Specialist

IPI Solutions Nigeria

Jan 2014 - Oct 2016 (2 years 9 months)

Marketed Microsoft solutions, generated and closed leads, and followed up on sales to drive revenue growth and customer adoption.

B2B Sales Lead Generation Lead Follow Up Solution Selling Microsoft Products Client Engagement Negotiation

Business Development & Marketing

Image Affairs

Jan 2013 - Dec 2013 (11 months)

Delivered branding and image consulting, fundraising and sponsorship sourcing, PR, event planning and ledger entry to support business development and client relations.

Branding Fundraising Public Relations Event Planning Business Development