Chinenye Obi

• Led onboarding support for new customers, guiding users through platform setup, portal navigation, product features, and self-service resources to support successful adoption.
• Delivered accurate, empathetic customer support via phone, email, and chat while managing a high volume of inquiries and technical issues.
• Maintained detailed customer records, onboarding activities, issue histories, a

Partnered with business and finance stakeholders to improve processes, support automation initiatives, and drive operational efficiency.

• Led AS-IS and TO-BE process mapping to identify improvement opportunities and reduce manual effort across finance operations.
• Facilitated requirements-gathering workshops, translating business needs into clear functional requirements for technical teams.
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Coordinated project delivery across cross-functional teams, improving visibility, accountability, and operational efficiency.

• Managed project plans, timelines, dependencies, and deliverables to support on-time project execution.
• Implemented structured workflows in Trello and Asana, improving project visibility and team coordination.
• Facilitated communication between business, design, and te

Supported project planning, research, and operational coordination across multiple business initiatives.

• Conducted market and competitor research to support business growth and strategic decision-making.
• Coordinated tasks, timelines, and stakeholder communication across departments.
• Tracked project progress and ensured alignment on key deliverables.
• Assisted with process documentation and

Delivered customer support while improving operational efficiency through automation, documentation, and process improvements.

• Provided multi-channel customer support across email, chat, and CRM platforms.
• Automated repetitive support workflows using Zapier and CRM integrations to improve response efficiency.
• Developed and maintained knowledge base resources that improved self-service adopt

Supported business growth through lead generation, relationship management, and process optimization.

• Identified and qualified prospective clients through targeted outreach and research.
• Managed client relationships and follow-up activities throughout the sales process.
• Improved lead management workflows to support pipeline visibility and sales efficiency.
• Collaborated with stakeholders t

Provided operational and administrative support that improved efficiency, organization, and business continuity.

Delivered customer-focused service while maintaining strong relationships and service standards.

Facilitated Agile delivery practices and supported high-performing cross-functional teams.

• Facilitated Scrum ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives.
• Supported backlog refinement and prioritization with Product Owners and stakeholders.
• Removed delivery blockers and facilitated collaboration across teams.
• Promoted continuous improvement thro

Provided executive and administrative support to ensure smooth day-to-day business operations.

Earned a Bachelor of Science in Accountancy from Madonna University.