Open to opportunities

Eden Emefe

@edenemefe

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Customer Success Manager driving SaaS onboarding, implementation, and long-term client value.

Nigeria

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What I'm looking for

I seek a role where I lead SaaS onboarding and implementation, work cross-functionally, build repeatable processes, rescue at-risk accounts, and drive measurable adoption and expansion.

I am a Customer Success Manager with 6+ years helping SMEs, mid-size corporates, and large enterprises realize value from their SaaS investments through structured onboarding, playbooks, and consistent stakeholder alignment.

I design and implement onboarding frameworks, configure CRM pipelines and KPI dashboards, and manage cross-functional projects to ensure timely delivery and measurable outcomes. At Bolt I onboarded 1,000+ users across 150+ companies; at RedCloud I achieved 100% onboarding compliance within 14 days of contract signing.

I take pride in rescuing at-risk relationships through clear process, consistent communication, and accountability, and I partner with leadership to identify risks and expansion opportunities early so clients reach and sustain product value.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Zenog Consulting

Apr 2025 - Present (11 months)

Lead client onboarding projects from kickoff to handover, building onboarding frameworks and KPI dashboards that ensure consistent, high-quality delivery and visibility for client leadership.

Customer Onboarding Onboarding KPIs Playbook Development

Brand Sales Partner

RedCloud Technologies

Apr 2024 - Apr 2025 (1 year)

Achieved 100% onboarding compliance within 14 days of contract signing by managing end-to-end B2B onboarding and adjusting sequences from usage data to reduce friction and churn risk.

Compliance Project Planning Client Delivery CRM Process Optimization

Business Development Manager

Seamfix

Jan 2024 - Mar 2024 (2 months)

Managed full-cycle onboarding and integration of ID verification services for Tier 1 and Tier 2 organisations, aligning delivery with regulatory requirements and reducing operational client risk.

Client Onboarding Regulatory Compliance Stakeholder Engagement Risk reduction Project Management

Business Development Manager

Bolt

Sep 2022 - Dec 2023 (1 year 3 months)

Onboarded 1,000+ users across 150+ companies and delivered Bolt for Business Nigeria implementations that generated over €30,000 in quarterly revenue through strong post-onboarding adoption.

SaaS Implementation User Training Revenue Growth Stakeholder Management Cross Functional Collaboration

Business Development Lead

COURE Software & Systems Limited

Jun 2022 - Aug 2022 (2 months)

Led remote cross-functional teams on growth initiatives, contributing to a 10% revenue increase and 15% improvement in client retention through improved project frameworks and delivery consistency.

Revenue Growth Client Retention Remote Team Management Sales Enablement Partner Relations

Sales and Partner Relations Lead

COURE Software & Systems Limited

Jun 2021 - Jun 2022 (1 year)

Established KPIs, roles, and milestones for remote teams and delivered project reports and mitigation plans to keep progress aligned with targets and support sustainable pricing strategies.

KPI’S Partner Relations Project Reporting Risk Mitigation Pricing Strategy Cross Functional Collaboration Remote Team

Partner Relations Officer

COURE Software & Systems Limited

Feb 2019 - Jun 2021 (2 years 4 months)

Led product adoption and partner engagement initiatives, negotiated partnership proposals, and expanded market share while improving account profitability and long-term relationships.

Partner Engagement Product Adoption Contract Negotiation Market Expansion Account Management Partnership Development