Chinenye Eze

I am a customer service professional with over three years of experience across retail, corporate, and virtual environments, focused on creating positive customer experiences and long-term relationships.

I excel at resolving complex issues, handling high-volume inquiries, and achieving first-contact resolution, as demonstrated by resolving 90% of complaints without escalation and reducing repeat complaints by 35%.

Technically proficient with CRM and ticketing platforms such as HubSpot, Salesforce, and Zendesk, and comfortable using remote collaboration tools including Slack, Zoom, Trello, and Google Workspace to streamline workflows and improve documentation accuracy.

I bring measurable improvements to operations — for example, reducing missed appointments by 40% through proactive scheduling and cutting administrative errors by 20% — and I seek to contribute these strengths to a customer-focused team.