Emmanuel Adekunle
@emmanueladekunle2
I process banking transactions and lead customer service teams to resolve customer issues.
NigeriaWhat I'm looking for
I'm currently processing deposits, withdrawals, transfers, cheques, and airport excess-luggage payments at Fidelity Bank Plc while maintaining accuracy, accountability, and regulatory compliance.
Previously at United Bank for Africa (CFC), I handled customer calls and emails, resolved and escalated banking complaints, cross-sold products, and led daily call-center workflows. I coached team members, monitored performance, and maintained service-quality standards.
My background also includes teaching, front-desk operations, asset verification, report preparation, and auditing fellowship income and expenditure. I bring Mass Communication training, strong communication skills, and practical experience with Microsoft Office, banking applications, and CRM systems.
Experience
Work history, roles, and key accomplishments
Teller
Fidelity Bank Plc
Nov 2024 - Present (1 year 9 months)
Process customer deposits, withdrawals, and transfer requests. Accept and verify cheques for clearing and ensure compliance with banking regulations.
Education
Degrees, certifications, and relevant coursework
Best Tower International University
Bachelor of Science, Mass Communication
Bachelor of Science in Mass Communication from Best Tower International University, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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